I just put up a new article over at Selling to Small Business on BNET, about bloggers who publicly air their poor customer service or faulty product disputes with vendors.
Consumers have little to lose and a lot to gain by publicly airing their gripes.
On the other hand, small business owners who have complaints against large vendors such as computer makers, might want to think twice. Consider this: how are you coming across to your own customers and readers? Perhaps you are boring them and turning them off.