Comments on: Late Is Rude and Bad for Small Business http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html Exploring the trends driving small business Fri, 10 Feb 2012 04:39:28 +0000 hourly 1 http://wordpress.org/?v= By: blog.cguy.org » La politesse des rois http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-24019 blog.cguy.org » La politesse des rois Sun, 08 Oct 2006 20:04:24 +0000 http://www.smallbiztrends.com/?p=996#comment-24019 [...] lire:Small Business Trends: Late Is Rude and Bad for Small Business Commentez, ou laissez un trackback à partir de votre propresite. [...] [...] lire:Small Business Trends: Late Is Rude and Bad for Small Business Commentez, ou laissez un trackback à partir de votre propresite. [...]

]]> By: Steve MacGill http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-23521 Steve MacGill Fri, 06 Oct 2006 14:33:54 +0000 http://www.smallbiztrends.com/?p=996#comment-23521 Great post. Our time is one of our greatest assets....esp as small business leaders.....both time and money have an opportunity cost,and when someone is late (or does not have the courtesy to let you know they'll be late) they are damaging one of your assets...your valuable time. Thanks Steve Great post.

Our time is one of our greatest assets….esp as small business leaders…..both time and money have an opportunity cost,and when someone is late (or does not have the courtesy to let you know they’ll be late) they are damaging one of your assets…your valuable time.

Thanks
Steve

]]> By: Douglas Paul http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-23388 Douglas Paul Fri, 06 Oct 2006 01:10:03 +0000 http://www.smallbiztrends.com/?p=996#comment-23388 Lateness is, to me, an act of a liar. To tell someone that something will be ready at 1PM and then turn it in at 1:15PM without any explaination or fore-warning is the type of thing that gets people fired with me. Now on a personal note, I hate to be kept waiting and therefore I hate to keep others waiting. In business keep a client waiting is even worse, therefore there are penalties for lateness. ------------------- Boom'n Web Services, Inc http://www.boomn.com/ Get A Free $100 Gift Certificate With Any Web Design Package Purchase. Lateness is, to me, an act of a liar. To tell someone that something will be ready at 1PM and then turn it in at 1:15PM without any explaination or fore-warning is the type of thing that gets people fired with me. Now on a personal note, I hate to be kept waiting and therefore I hate to keep others waiting. In business keep a client waiting is even worse, therefore there are penalties for lateness.
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Boom’n Web Services, Inc
http://www.boomn.com/

Get A Free $100 Gift Certificate With Any Web Design Package Purchase.

]]> By: Late Is Rude And Customers Notice | BPWrap http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-23366 Late Is Rude And Customers Notice | BPWrap Thu, 05 Oct 2006 22:58:56 +0000 http://www.smallbiztrends.com/?p=996#comment-23366 [...] Small Business Trends has an excellent item by Jack Yoest entitled, ‘Late Is Rude and Bad for Small Business‘. Apparently President George W. Bush is one person who often uses the phrase ‘Late Is Rude’. He is so right. It certainly can be a sign of disrespect to whomever you are meeting. [...] [...] Small Business Trends has an excellent item by Jack Yoest entitled, ‘Late Is Rude and Bad for Small Business‘. Apparently President George W. Bush is one person who often uses the phrase ‘Late Is Rude’. He is so right. It certainly can be a sign of disrespect to whomever you are meeting. [...]

]]> By: Stacy L. Harp http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-23271 Stacy L. Harp Thu, 05 Oct 2006 15:20:27 +0000 http://www.smallbiztrends.com/?p=996#comment-23271 Great post and I wholeheartedly concur. Not too long ago I had a business owner want my services, publicity, and when we had a set time to do an interview promo for him, he failed to be at the phone when I called. I called twice on two different lines...no answer. 15 minutes later he called and said he had been in a meeting, and my response was - You could've excused yourself to make a quick call to let me know you'd be late. I don't appreciate my time being disrespected. He got all huffy, and I told him it was inappropriate...and as a result chose not to work with him....and I think it was a great decision because if we don't have standards to live by, then anything goes and people will treat us without respect. Great post. :) Great post and I wholeheartedly concur. Not too long ago I had a business owner want my services, publicity, and when we had a set time to do an interview promo for him, he failed to be at the phone when I called. I called twice on two different lines…no answer.

15 minutes later he called and said he had been in a meeting, and my response was – You could’ve excused yourself to make a quick call to let me know you’d be late. I don’t appreciate my time being disrespected.

He got all huffy, and I told him it was inappropriate…and as a result chose not to work with him….and I think it was a great decision because if we don’t have standards to live by, then anything goes and people will treat us without respect.

Great post. :)

]]> By: chris http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-23111 chris Wed, 04 Oct 2006 23:34:33 +0000 http://www.smallbiztrends.com/?p=996#comment-23111 Tardiness is like shooting yourself in the foot and starting the race with one leg - and an obvious disadvantage. With so many obstacles to overcome on the road to success - why travel it limping along? Additionally, it creates an impression of disorganization and incompetency. . .not the impression of productivity and reliability. Tardiness is like shooting yourself in the foot and starting the race with one leg – and an obvious disadvantage. With so many obstacles to overcome on the road to success – why travel it limping along? Additionally, it creates an impression of disorganization and incompetency. . .not the impression of productivity and reliability.

]]> By: Jack Yoest http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-23086 Jack Yoest Wed, 04 Oct 2006 20:36:31 +0000 http://www.smallbiztrends.com/?p=996#comment-23086 Stuart, you are on to something that should be a core value for every small business owner: Hire Right. A bad hire is the worse mistake your managers can make. See: http://www.yoest.org/archives/2006/05/the_lifetime_value_of_a_custom.php Stuart, you are on to something that should be a core value for every small business owner: Hire Right. A bad hire is the worse mistake your managers can make. See:
http://www.yoest.org/archives/2006/05/the_lifetime_value_of_a_custom.php

]]> By: Jack Yoest http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-23083 Jack Yoest Wed, 04 Oct 2006 20:29:44 +0000 http://www.smallbiztrends.com/?p=996#comment-23083 Barry, thank you for your kind words on the need to respect everyone's time. In addition, I think you are also touching on the courtesy of managing expectations, for clients -- and as important -- your employees. See: http://www.yoest.org/archives/2006/01/managing_expectations_managing.php Barry, thank you for your kind words on the need to respect everyone’s time. In addition, I think you are also touching on the courtesy of managing expectations, for clients — and as important — your employees. See:
http://www.yoest.org/archives/2006/01/managing_expectations_managing.php

]]> By: Stuart Bruce http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-22986 Stuart Bruce Wed, 04 Oct 2006 08:10:55 +0000 http://www.smallbiztrends.com/?p=996#comment-22986 Too true. And you can add politeness to the list. People talk about the importance of customer service, customer relations and the need for training in these things, but what most of it comes down to is simply being nice, being polite and treating people with respect - genuinely, not because you've been trained to do it. Have a nice day ;) Too true. And you can add politeness to the list. People talk about the importance of customer service, customer relations and the need for training in these things, but what most of it comes down to is simply being nice, being polite and treating people with respect – genuinely, not because you’ve been trained to do it. Have a nice day ;)

]]> By: Barry Welford http://smallbiztrends.com/2006/10/late-is-rude-and-bad-for-small-business.html#comment-22951 Barry Welford Wed, 04 Oct 2006 03:12:10 +0000 http://www.smallbiztrends.com/?p=996#comment-22951 What an excellent post. I wish I'd written that. Indeed it brought to mind a topic that I've written about and will write about again. We all say a lot about quality assurance but rarely talk about time assurance. Delivering something on time is as important as delivering satisfactory quality. Indeed deficiencies on time will be much more apparent to the customer than deficiencies on quality. Of course you must get both right, but time is the most obvious characteristic to get right. What an excellent post. I wish I’d written that. Indeed it brought to mind a topic that I’ve written about and will write about again. We all say a lot about quality assurance but rarely talk about time assurance. Delivering something on time is as important as delivering satisfactory quality. Indeed deficiencies on time will be much more apparent to the customer than deficiencies on quality. Of course you must get both right, but time is the most obvious characteristic to get right.

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