Comments on: Social CRM: Not Your Father’s Customer Relationship Management

By: Intelestream Inc

Intelestream Inc — Fri, 23 Apr 2010 00:08:48 +0000

Great article. No doubt social networking is redefining CRM. For further reading, Intelestream has recently published a whitepaper about the subject. The whitepaper defines the concept of Social CRM, offers strategies that can help organizations better leverage social networking as part of their overall customer management strategy, and outlines steps that businesses can take to develop a tangible integration between social networking and traditional Customer Relationship Management. The paper can be read at http://www.intelestream.net/en/whitepapers/the-power-of-social-crm.html
Best!

By: Tradesoft Dergi » Sosyal CRM Notları

Tradesoft Dergi » Sosyal CRM Notları — Mon, 04 Jan 2010 09:32:11 +0000

[...] http://smallbiztrends.com/2008/05/social-crm.html [...]

By: Social Business and Customer Relationship Management – ClickZ (By Dave Evans) « Looppa

Mon, 12 Oct 2009 17:56:07 +0000

[...] and step into what’s now called social CRM. In early 2008, Brent Leary wrote a short post about social CRM: “[It] means creating a customer profile that helps us identify key pieces [...]

By: Digitalisering er et socialt projekt – Signal Digital A/S

Digitalisering er et socialt projekt – Signal Digital A/S — Wed, 23 Sep 2009 20:06:15 +0000

[...] sig i at drive forretning på en helt ny måde. Man taler ikke bare om Web 2.0, men om CRM 2.0 (“Not Your Father’s Customer Relationship Management”), Enterprise 2.0* (“Enterprise 2.0 To Become a $4.6 Billion Industry By 2013″), Gov 2.0 [...]

By: Mehmet Nuri Can » Sosyal CRM Notları

Mehmet Nuri Can » Sosyal CRM Notları — Sat, 01 Aug 2009 12:14:39 +0000

[...] http://smallbiztrends.com/2008/05/social-crm.html [...]

By: How Will Social Media Be Leveraged for CRM? | CRM Bytes

How Will Social Media Be Leveraged for CRM? | CRM Bytes — Wed, 10 Jun 2009 15:12:06 +0000

[...] Leads: Mining the Internet and Social media sites has potential to offer a wealth of sales leads.

By: Why Social CRM Is Not the Answer for Social Media | Charlie's Blog

Why Social CRM Is Not the Answer for Social Media | Charlie's Blog — Wed, 29 Apr 2009 01:48:42 +0000

[...] Social CRM”), Brent Leary (”Social CRM in Pictures….and Words” and “Social CRM: Not Your Father’s Customer Relationship Management“) and many others. I really like Brent’s definition of Social CRM which is as follows: [...]

By: Ben

Ben — Mon, 29 Dec 2008 02:56:07 +0000

For me, it doesn’t make sense for people to be so hostile about CRM – the benefits it gives in terms of targeting the right people make for the perfect equilibrium between companies and customers. http://www.EnterpriseWizard.com , which my company uses, has been super-reliable – no more wasting my time and others’, just arranging leads and following them.

By: Paul Asobayire

Paul Asobayire — Sat, 15 Nov 2008 22:03:21 +0000

Brent, Thanks for the post! Validates what I am doing. I have developed a portal where mainstreet businesses can engage customers in forum discussions, Q&A, blogs, surveys and use video and photos to market to customers in their profiles. I am getting these are you crazy looks when I talk to some businesses about what I am doing. Since you’ve been there, how about mentoring me? check out my 3-minute demo at http://www.colacolaweb.com/biz/demo and let me know if you’s like to share your experience with me.

By: The Inside CRM Blog » Blog Archive » Persona-based developments

The Inside CRM Blog » Blog Archive » Persona-based developments — Fri, 31 Oct 2008 18:58:49 +0000

[...] next year, Compton said. “You’ll have to itemize what it’s like to be a customer. Engage in social CRM, then itemize your access channels, looking for gaps in [...]