Noobpreneur … nothing beats a happy, satisfied customer talking you up globally!

Curt … without the Internet, you and I and everyone else on Small Business Trends would not be having this conversation. Amazing.

Thank you all for your interest, readership and kind sentiments.

Laurel

Great article!

I’d like to add one please – Let your customer easily, freely, and happily talk about your business by making your business more accessible and customer-friendly

Thanks for the comprehensive tips on handling global business!

What an interesting article! More of this stuff, please! Could you say that BNI (Business Network International) is working like a shokainin? As a purchaser I used three main “ingredients” for my buying decisions, quality, delivery time and total price. Everything that you describe is adding value that build long-time relationship with the supplier. It is funny to read this article now. I recently contacted an old supplier and this time around I am trying to sell a business opportunity. If we haven’t had an old business relationship, I don’t think my old supplier had listened to my proposal at all.

Have you read “Cross-Cultural Business Behavior: Marketing, Negotiating, Sourcing and Managing Across Cultures” by Richard Gesteland? I will touch on this issue in my forthcoming e-pamphlet.

And of course, many thanks to Anita for her continued good work which enables all of us to grow.

Laurel

Recently, a delivery man showed up with only half of an order placed with the parlor. Then he returned to the shop for the balance of it and arrived with it some 20 minutes later. AND THEN he forgot the two liters of Pepsi that were included and returned with that 20 minutes later. We ate dinner that night in increments and this shop did nothing – absolutely nothing additional for us each time we called to report the error. And now here I am “mouthing” about it (and telling more than 10 people) about my negative experience. But they’re getting off easy because I won’t name the business

Just an example of Laurel’s statement in action. . . .

When I read Laurel’s article I was blown away. It’s full of gems such as “your customer will make mistakes too.” That’s the kind of reminder that would keep me from feeling so overwhelmed with guilt that I couldn’t deal with trying to fix the problem.

Anita

Thank you for this article. While I thought at first that it might just be a generic article about treating your customer with respect, I found myself unable to stop reading, even when I needed to! You provide a consistently enthusiastic approach to defining your relationships with overseas clientelle, and I found the bite-sized examples to be particularly enlightening. I will look forward to future articles from you on additional topics.

Thanks,

Kevin