Small Business Trends

Rancho Santa Margarita, CA (June 13, 2008) - Mandi Answers (www.mandianswers.com), a new web-configurable service from SpeechPhone, gives small businesses the complete power of a 24/7 call center, with the flexibility and personality of a personal receptionist. Customers call a toll-free number and are greeted by a professional, friendly live receptionist who can transfer calls, take messages, schedule appointments or even dispense information on frequently asked questions. For busy entrepreneurs looking to expand their business or field calls from potential customers at any hour day or night, the service is a real boon.

“Mandi Answers is a cost-effective outsourced call center designed specifically for small and mid-sized businesses,” says Michael Metcalf, CEO of SpeechPhone. “Traditional answering services only take messages, but Mandi Answers adds a whole new level of professionalism. Callers can place orders, get answers, schedule appointments and be transferred to people within the company when required.”

Mandi Answers sends notifications of all transactions instantly via email or text message, and conversations are recorded and available to listen to online right away. Metcalf says the service is as much about the customer as the business. It allows people an easy way to make appointments 24/7 and reschedule if necessary; Mandi will even call the customer to remind them ahead of time. It’s an ideal service for doctors, lawyers, realtors and other professionals who need their calls answered by a live operator.

“Customers want to talk to a live person when they call, but small businesses can’t always afford the staff,” he says. “And there’s a whole world of early birds, night owls and customers in different time zones that need assistance at all hours.” Because clients only pay for the time they use, small business owners have found that outsourcing the receptionist position to Mandi Answers can save money on salary and related employee expenses.

The service is far more customizable than traditional answering services. It can be configured or turned on and off at any time and syncs with multiple scheduling calendars, including Outlook. Mandi Answers can also be used in conjunction with other SpeechPhone services, including an automated receptionist and IP PBX, for a complete cost-effective call management solution.

Mandi Answers is ready to work instantly and does not require any lengthy setup delays or long-term contracts. Plans start at $77 per month and include a toll-free number.

Company:	Mandi Answers
Contact Name:	Tracy Roberts
Contact Email:	info@mandianswers.com
Contact Phone:	949-655-1665
Product/Service:	Call Center
Company URL:	http://www.mandianswers.com