Comments on: Accountability Part 3: Metrics and Management http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html Exploring the trends driving small business Sat, 26 May 2012 02:28:25 +0000 hourly 1 http://wordpress.org/?v= By: Accountability Part 5: 7 Critical Truths | Small Business Trends http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654925 Accountability Part 5: 7 Critical Truths | Small Business Trends Fri, 20 Feb 2009 13:27:46 +0000 http://smallbiztrends.com/?p=10367#comment-654925 [...] called my part 3 Metrics and Management. The more metrics in the business, the better. Not just sales, but calls, trips, minutes, leads, [...] [...] called my part 3 Metrics and Management. The more metrics in the business, the better. Not just sales, but calls, trips, minutes, leads, [...]

]]> By: Accountability Part 4: Crystal Ball and Chain | Small Business Trends http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654560 Accountability Part 4: Crystal Ball and Chain | Small Business Trends Thu, 12 Feb 2009 21:19:03 +0000 http://smallbiztrends.com/?p=10367#comment-654560 [...] into cyber vs. physical. Part 1 was War of the Worlds, Part 2 was Both Sides Now, and part 3 was Metrics and Management. I’d like to thank you all for some great additions in the comments, [...] [...] into cyber vs. physical. Part 1 was War of the Worlds, Part 2 was Both Sides Now, and part 3 was Metrics and Management. I’d like to thank you all for some great additions in the comments, [...]

]]> By: DanGTD http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654445 DanGTD Wed, 11 Feb 2009 14:51:32 +0000 http://smallbiztrends.com/?p=10367#comment-654445 Great article. I agree it's critical to track and report your key business metrics and numbers, such as incoming leads, conversions, sales, expenses and cashflow. It's the single most important thing you can do to bring a feeling of understanding and control of your business. Great article.

I agree it’s critical to track and report your key business metrics and numbers, such as incoming leads, conversions, sales, expenses and cashflow.

It’s the single most important thing you can do to bring a feeling of understanding and control of your business.

]]> By: Kris Bovay http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654231 Kris Bovay Tue, 10 Feb 2009 00:09:47 +0000 http://smallbiztrends.com/?p=10367#comment-654231 Thanks Tim; for both the negative feedback example and the focus on metrics and management. I like to work with people I like but I have had to fire some of those people for under-performing, wrong fit, etc. I used metrics to make the story a lot less emotional for the individual - and for me. Metrics do tell a story. Then it's up to us to deal with what the metrics are telling us. Thanks Tim; for both the negative feedback example and the focus on metrics and management. I like to work with people I like but I have had to fire some of those people for under-performing, wrong fit, etc. I used metrics to make the story a lot less emotional for the individual – and for me. Metrics do tell a story. Then it’s up to us to deal with what the metrics are telling us.

]]> By: Staci http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654091 Staci Fri, 06 Feb 2009 20:29:59 +0000 http://smallbiztrends.com/?p=10367#comment-654091 This is very valuable insight and this has also been a great series and taught me a thing or two. Looking forward to next Thursday! This is very valuable insight and this has also been a great series and taught me a thing or two. Looking forward to next Thursday!

]]> By: tom http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654082 tom Fri, 06 Feb 2009 17:25:12 +0000 http://smallbiztrends.com/?p=10367#comment-654082 I have heard bad things about having your friends work for you and it is starting to make more sense to me now. Especially if you hire family, what are you going to do when you need to fire them? Also, i always wondered about people that go into jobs and say i am not here to make friends, just get the job done. Sounds harsh but in reality the business is there to make money not friends. I have heard bad things about having your friends work for you and it is starting to make more sense to me now.

Especially if you hire family, what are you going to do when you need to fire them?

Also, i always wondered about people that go into jobs and say i am not here to make friends, just get the job done. Sounds harsh but in reality the business is there to make money not friends.

]]> By: Tim Berry http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654081 Tim Berry Fri, 06 Feb 2009 17:16:17 +0000 http://smallbiztrends.com/?p=10367#comment-654081 Anita, thanks for asking. At Palo Alto Software we use Email Center Pro (www.emailcenterpro.com) to add metrics to our email response function, netsuite (www.netsuite.com) for the main admin and accounting, Google analytics (analytics.google.com) and some more specialized tools for web analytics, and Business Plan Pro (www.paloalto.com) to bring it all together into an orderly planning process with plan vs. actual management. And of course the bad news is that the tools are easy; it's the actually managing the hard parts, the human parts, that are hard) Thanks, Tim Anita, thanks for asking. At Palo Alto Software we use Email Center Pro (www.emailcenterpro.com) to add metrics to our email response function, netsuite (www.netsuite.com) for the main admin and accounting, Google analytics (analytics.google.com) and some more specialized tools for web analytics, and Business Plan Pro (www.paloalto.com) to bring it all together into an orderly planning process with plan vs. actual management.

And of course the bad news is that the tools are easy; it’s the actually managing the hard parts, the human parts, that are hard)

Thanks, Tim

]]> By: Running your business by the numbers - Coldstreams Business and Economy http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654079 Running your business by the numbers - Coldstreams Business and Economy Fri, 06 Feb 2009 16:32:08 +0000 http://smallbiztrends.com/?p=10367#comment-654079 [...] Accountability Part 3: Metrics and Management | Small Business Trends. Share and Enjoy: [...] [...] Accountability Part 3: Metrics and Management | Small Business Trends. Share and Enjoy: [...]

]]> By: Anita Campbell http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654078 Anita Campbell Fri, 06 Feb 2009 16:14:59 +0000 http://smallbiztrends.com/?p=10367#comment-654078 Hi Tim, what kind of tools do you use for metrics? I love the idea of metrics, and I've developed a number of my own. But how do YOU set them up, what do you use to track them, what do you use for reporting, etc? Anita Hi Tim, what kind of tools do you use for metrics?

I love the idea of metrics, and I’ve developed a number of my own.

But how do YOU set them up, what do you use to track them, what do you use for reporting, etc?

Anita

]]> By: Amanda http://smallbiztrends.com/2009/02/accountability-part-3-metrics-and-management.html#comment-654076 Amanda Fri, 06 Feb 2009 16:01:07 +0000 http://smallbiztrends.com/?p=10367#comment-654076 An insightful post. I appreciate you sharing your thoughts with us in this series. I look forward to reading more next week. An insightful post. I appreciate you sharing your thoughts with us in this series. I look forward to reading more next week.

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