Comments on: Small Businesses Now Can Fight Back Against Inaccurate Online Reviews

By: Yelp Launches Free Webinars For SMB Owners

Yelp Launches Free Webinars For SMB Owners — Tue, 13 Dec 2011 06:23:23 +0000

[...] time to sniff out Yelp and learn about all the ways it can help your business. From allowing you to fight back against inaccurate reviews, manage positive ones, and now even track consumer patterns, they’re providing a whole lot of [...]

By: Small Businesses Fighting Back in Reviews - Business Opportunities Weblog

Small Businesses Fighting Back in Reviews - Business Opportunities Weblog — Tue, 14 Jun 2011 21:46:39 +0000

[...] Small Business Trends recently did an article on the planned change on the yelp site allowing businesses to fight back on their negative reviews. Meaning, the customer could have had a bad day and over dramatized the situation, the customer may not have mentioned all the thing’s the business did to try and rectify the situation, etc. There are always two sides to every story, and now it loo’s as though small businesses are going to get their chance to tell their side of the story. Online consumer reviews have been great for consumers to make informed choices. But the situation has been lopsided. A business owner could do nothing if there was an inaccurate review — say, something just plain wrong, like complaining about a poorly cooked menu item at a restaurant that doesn’t even serve that item. There also have been reports of nasty reviews written by competitors solely for the purpose of making the business look bad. [...]

By: Small Business Marketing - Gahsonay.com

Small Business Marketing - Gahsonay.com — Tue, 29 Jun 2010 18:00:38 +0000

There should be a measure so the general public can determine the difference between “Hate” feedback and “Real deserved negative feedback” for businesses. Because as it is, you have sift through so many posts to get the real story on a business and its services. I’d like to see more.

By: Twitter Trackbacks for Small Businesses Now Can Fight Back Against Inaccurate Online Reviews | Small Business Trends [smallbiztrends.com] on Topsy.com

Wed, 02 Sep 2009 00:34:34 +0000

[...] Small Businesses Now Can Fight Back Against Inaccurate Online Reviews | Small Business Trends smallbiztrends.com/2009/04/small-businesses-fight-inaccurate-online-reviews.html – view page – cached It’s a step in the right direction. Yelp, the site where consumers posts reviews of local businesses such as restaurants, is soon going to allow small — From the page [...]

By: Are You Getting The Most Out Of Yelp? | Small Business Trends

Are You Getting The Most Out Of Yelp? | Small Business Trends — Wed, 19 Aug 2009 13:00:55 +0000

[...] things I chatted with Luther about was the feature released in April that allows business owners to publically respond to reviews left about them on the site. He noted that most business owners realize that coming in and being [...]

By: Take the Time to Manage Customer Reviews | Small Business Trends

Take the Time to Manage Customer Reviews | Small Business Trends — Tue, 30 Jun 2009 13:00:51 +0000

[...] so long ago, Yelp received quite a bit of attention when they began allowing business owners to respond to reviews left on the site. It was something SMB owners and others had been salivating for. And for good [...]

By: More on Online Reputation Management - How to Respond to Bad Reviews « AmIvisible Research Center

Thu, 30 Apr 2009 15:18:11 +0000

[...] Yelp’s announcement a few weeks ago, saying they will soon let businesses respond to the reviews they receive from the site’s users, Lisa Barone of Outspoken Media, wrote a great article on when and how businesses should respond to [...]

By: Small Businesses Fighting Back in Reviews - Sales Entrepreneur .net

Small Businesses Fighting Back in Reviews - Sales Entrepreneur .net — Thu, 16 Apr 2009 23:44:12 +0000

[...] Small Business Trends

By: Small Businesses Fighting Back in Reviews | Business News

Small Businesses Fighting Back in Reviews | Business News — Thu, 16 Apr 2009 21:33:26 +0000

[...] Small Business Trends

By: Arthur Bland

Arthur Bland — Thu, 16 Apr 2009 04:15:58 +0000

Same here Don, I’m excited on how this will turn out. It’s a good thing that our fear of getting trashed online is at least lighten up a bit.