Comments on: Take the Time to Manage Customer Reviews http://smallbiztrends.com/2009/06/manage-customer-reviews.html Exploring the trends driving small business Sat, 26 May 2012 02:28:25 +0000 hourly 1 http://wordpress.org/?v= By: Katie Parvin http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-1257730 Katie Parvin Mon, 26 Mar 2012 14:23:01 +0000 http://smallbiztrends.com/?p=15550#comment-1257730 Agreed! Sometimes the negative feedback is just as important as the positive! Agreed! Sometimes the negative feedback is just as important as the positive!

]]> By: Katie Parvin http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-1257729 Katie Parvin Mon, 26 Mar 2012 14:21:51 +0000 http://smallbiztrends.com/?p=15550#comment-1257729 Love Love Love this post! I have seen so many businesses choose to not respond to negative reviews or they argue back with someone... horrible idea! I loved your steps... breathing is definitely a great first step. If you don't take a few seconds to breathe, you're probably not going to take the high road and you're going to make things much worse. I'm moving this weekend & when my boyfriend and I were looking for places to live, we LOVED one apartment complex, but I found some negative reviews of them online & the management responded with a serious attitude. They definitely lost some great potential tenants because of that! Love Love Love this post! I have seen so many businesses choose to not respond to negative reviews or they argue back with someone… horrible idea! I loved your steps… breathing is definitely a great first step. If you don’t take a few seconds to breathe, you’re probably not going to take the high road and you’re going to make things much worse.
I’m moving this weekend & when my boyfriend and I were looking for places to live, we LOVED one apartment complex, but I found some negative reviews of them online & the management responded with a serious attitude. They definitely lost some great potential tenants because of that!

]]> By: The Four Corners Of Local Search http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-1248800 The Four Corners Of Local Search Fri, 02 Mar 2012 04:07:53 +0000 http://smallbiztrends.com/?p=15550#comment-1248800 [...] leaving in order to ask for a Yelp review, cherry picking positive customer reviews and managing the customer reviews that you do get. This is one area that you don’t want to leave to chance. You don’t just have to get [...] [...] leaving in order to ask for a Yelp review, cherry picking positive customer reviews and managing the customer reviews that you do get. This is one area that you don’t want to leave to chance. You don’t just have to get [...]

]]> By: SEO Mistakes That Just Make You Look Dumb http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-964128 SEO Mistakes That Just Make You Look Dumb Mon, 17 Jan 2011 18:11:11 +0000 http://smallbiztrends.com/?p=15550#comment-964128 [...] Yelp for Business, Foursquare, Twitter Places, etc; and create a strategy for soliciting reviews, managing reviews, and responding to negative reviews. Good search engine optimization includes paying attention to [...] [...] Yelp for Business, Foursquare, Twitter Places, etc; and create a strategy for soliciting reviews, managing reviews, and responding to negative reviews. Good search engine optimization includes paying attention to [...]

]]> By: Ignore Robert Scoble, SEO Still Matters For SMBs http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-748592 Ignore Robert Scoble, SEO Still Matters For SMBs Tue, 01 Jun 2010 15:41:13 +0000 http://smallbiztrends.com/?p=15550#comment-748592 [...] It's about Web citations and customer reviews. [...] [...] It’s about Web citations and customer reviews. [...]

]]> By: seo trends 2010,Site Speed,Mobile http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-743175 seo trends 2010,Site Speed,Mobile Wed, 19 May 2010 23:44:52 +0000 http://smallbiztrends.com/?p=15550#comment-743175 [...] corners of local search, go through the process of claiming all your local listings, dominate Yelp, manage your customer reviews, get quality citations and do everything you can to build the authority of your site on the [...] [...] corners of local search, go through the process of claiming all your local listings, dominate Yelp, manage your customer reviews, get quality citations and do everything you can to build the authority of your site on the [...]

]]> By: SEO Trends to Watch for in 2010 | Small Business Trends http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-692513 SEO Trends to Watch for in 2010 | Small Business Trends Mon, 04 Jan 2010 14:16:25 +0000 http://smallbiztrends.com/?p=15550#comment-692513 [...] corners of local search, go through the process of claiming all your local listings, dominate Yelp, manage your customer reviews, get quality citations and do everything you can to build the authority of your site on the [...] [...] corners of local search, go through the process of claiming all your local listings, dominate Yelp, manage your customer reviews, get quality citations and do everything you can to build the authority of your site on the [...]

]]> By: Coder16 http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-675560 Coder16 Thu, 22 Oct 2009 12:34:58 +0000 http://smallbiztrends.com/?p=15550#comment-675560 Later, Mayweather docks the shuttlepod and Trip goes aboard. , Later, Mayweather docks the shuttlepod and Trip goes aboard. ,

]]> By: Twitter Trackbacks for Take the Time to Manage Customer Reviews | Small Business Trends [smallbiztrends.com] on Topsy.com http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-666341 Twitter Trackbacks for Take the Time to Manage Customer Reviews | Small Business Trends [smallbiztrends.com] on Topsy.com Sun, 30 Aug 2009 00:17:44 +0000 http://smallbiztrends.com/?p=15550#comment-666341 [...] Take the Time to Manage Customer Reviews | Small Business Trends smallbiztrends.com/2009/06/manage-customer-reviews.html – view page – cached Not so long ago, Yelp received quite a bit of attention when they began allowing business owners to respond to reviews left on the site. It was something SMB — From the page [...] [...] Take the Time to Manage Customer Reviews | Small Business Trends smallbiztrends.com/2009/06/manage-customer-reviews.html – view page – cached Not so long ago, Yelp received quite a bit of attention when they began allowing business owners to respond to reviews left on the site. It was something SMB — From the page [...]

]]> By: Adam Green http://smallbiztrends.com/2009/06/manage-customer-reviews.html#comment-662780 Adam Green Mon, 06 Jul 2009 12:19:57 +0000 http://smallbiztrends.com/?p=15550#comment-662780 As you say, responding to negative reviews can be tricky. Unless the review is off the wall, it might be best to leave it alone, and focus on generating high search engine rank for positive reviews. This can be done by identifying positive comments and spreading them widely. You can repost positive reviews on your own site or blog, and bookmark them to sites like Delicious. You can also tweet them. The more exposure you give to positive reviews, the higher they will rank in Google. Users understand that there may be a mix of positive and negative results when they search Google, but they assume Google somehow knows which ones are more important (read true) so the key is to get the positives to show up higher than the negatives in search results. I call this technique reputation optimization, and I've written about it a lot on my blog. This post might be useful to your readers. http://www.alertrank.com/mrgooglealerts/2009/05/03/google-owns-your-reputation/ As you say, responding to negative reviews can be tricky. Unless the review is off the wall, it might be best to leave it alone, and focus on generating high search engine rank for positive reviews. This can be done by identifying positive comments and spreading them widely. You can repost positive reviews on your own site or blog, and bookmark them to sites like Delicious. You can also tweet them. The more exposure you give to positive reviews, the higher they will rank in Google. Users understand that there may be a mix of positive and negative results when they search Google, but they assume Google somehow knows which ones are more important (read true) so the key is to get the positives to show up higher than the negatives in search results. I call this technique reputation optimization, and I’ve written about it a lot on my blog. This post might be useful to your readers.

http://www.alertrank.com/mrgooglealerts/2009/05/03/google-owns-your-reputation/

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