Comments on: Avoid that Online Reputation Management Nightmare

By: Kerry

Kerry — Wed, 20 Jul 2011 14:01:14 +0000

Traditional marketing techniques such as leaflet dropping etc, is now a thing of the past as people regard this as junk mail hence why there is not a lot of ROI. You should adopt the medium of social media marketing by opening a facebook fan page and a twitter account for your business. This allows you to access hundreds of thousands of people from the one spot. You could also develop a web page or blog to talk about your products and have tag words so that search engines can pick up your web page and access the site meaning more sales. This is very time consuming and can be quite stressful. Good luck and all the best.

Kerry241

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[...] fences with angry tweeters by following the conversation and offering to help when [...]

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Sat, 03 Oct 2009 13:16:21 +0000

[...] http://smallbiztrends.com/2009/07/reputation-nightmare.html [...]

By: Twitter Trackbacks for Avoid that Online Reputation Management Nightmare | Small Business Trends [smallbiztrends.com] on Topsy.com

Mon, 31 Aug 2009 05:10:40 +0000

[...] Avoid that Online Reputation Management Nightmare | Small Business Trends smallbiztrends.com/2009/07/reputation-nightmare.html – view page – cached By now you’ve probably heard the story. On May 12, a woman by the name of Amanda Bonnent tweeted negative remarks about Chicago property management company — From the page [...]

By: Social Media Power Comes With Great Responsibility | PiggyBankPie

Social Media Power Comes With Great Responsibility | PiggyBankPie — Thu, 20 Aug 2009 18:13:30 +0000

[...] This is why online reputation management is important. Do not just take social media for granted because social media now has great power. Such great power can either boost your business or bury your business to death. It’s not enough to enjoy that power. I suggest you check out this post — Avoid that Online Reputation Management Nightmare. [...]

By: Justin

Justin — Sat, 08 Aug 2009 02:06:43 +0000

Talk about karma coming abck to get you. What are the chances? Very interesting how social media can spread like wildfire.

By: Marianne Hynd

Marianne Hynd — Fri, 31 Jul 2009 14:36:24 +0000

No doubt social media has a powerful effect on businesses and gives consumers a chance to share their opinions in way they haven’t in the past. Handling complaints shared online is important and can improve a company’s reputation when handled in an appropriate manner.

I agree with Martin – social media can and should be used proactively and in a positive manner to engage with customers, build customer loyalty, and ensure strong customer satisfaction.

This article drives home the fact that businesses need to employ a social media policy and monitor their online reputation. With social media, companies may find that when customers do a search for them online, many times consumer review sites will show up in the results before their company website. If someone searches Horizon Realty, conversations about this topic may come before the company’s site, leaving people with a less than positive impression.

By: Chris

Chris — Fri, 31 Jul 2009 14:15:49 +0000

We all have a right to speak our minds. And when we do, there’s always someone who isn’t going to like it. And you will always have those who simply seek to “incite” when speaking. But weather or not this woman is an inciteful speaker or not – if she has a valid complaint, then so be it. The world of social media works for both sides.

By: Carolyn Cummins

Carolyn Cummins — Fri, 31 Jul 2009 13:46:09 +0000

Whether you are pro Horizon or pro Amanda one can not deny social media worked, it got people talking and lots of them. This is the beauty and the beast of social media and the web in general. Information spreads quickly, good or bad.

It use to be unhappy customers could only tell those they came directly in contact with, now they can post something on twitter or other sites for the whole world to see. And if they know how to tag things, watch out, the information can spread even quicker.

By: RedHotFranchises

RedHotFranchises — Fri, 31 Jul 2009 10:28:27 +0000

That is very childish of Horizon to file a lawsuit on a little troll. Critiscm is basically part of the daily challenges that every Small Business and Corporations face everyday. We should learn from those critiscms and take appropriate actions to correct them, and focus on ways to minimize complaints, so that your Business may evolve.