Comments on: Customer Relationship Management With A Social Media Twist: BatchBook Review

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CRM Review - — Wed, 28 Sep 2011 16:40:16 +0000

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By: Small Business Guide to Cloud Computing

Small Business Guide to Cloud Computing — Mon, 15 Nov 2010 19:03:02 +0000

[...] and 25 million users in its cloud computing marketplace; including companies like Smartsheet and Batchbook, just to name a [...]

By: Symptoms That Look Like Problems And How to Solve Them | Strategy Stew

Symptoms That Look Like Problems And How to Solve Them | Strategy Stew — Fri, 05 Mar 2010 17:04:06 +0000

[...] Customer Relationship Management With A Social Media Twist: BatchBook Review (smallbiztrends.com) [...]

By: Clara James

Clara James — Tue, 15 Dec 2009 03:57:15 +0000

Nice post! Thanks for giving such information that will really help us in keeping a healthy relation with customer. Keeping interaction with customer is very difficult task to perform. But one who knows the basic tricks about how to handle customer will enjoy his work. But it is not as simple as it looks, it takes time to make interaction with your customer. I have visited businessdirectoryonline.net which gives hints about keeping interaction with customer.

By: Commence Web CRM

Commence Web CRM — Thu, 26 Nov 2009 01:38:56 +0000

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By: TJ McCue

TJ McCue — Tue, 24 Nov 2009 19:01:06 +0000

@Susan and Eric — thanks for the comments. Much appreciated.

@Andee – you’re very right, without integration, small biz owners are just stuck with data silos. No good in that. I was impressed with all of the integrations that BatchBook is doing.

They are part of a growing collaborative of web-based apps that are sharing APIs as well as ideas. That’s what I saw as I researched them and others. Social CRM is a powerful iteration of traditional crm and one that is needed.

Disconnected data is one of my concerns as well – how to keep all these different marketing and operational tasks connected to one another so I can do what I love doing — serving my customer. BatchBook gets that from all I can see.

By: Andee Sellman, One Sherpa

Andee Sellman, One Sherpa — Tue, 24 Nov 2009 18:45:25 +0000

Thanks for the information.
It will be interesting to see what they allow the software to be connected to. If it can be integrated back into other systems then it will be much more powerful. The last thing a small business owenr needs is another piece of software that does one of their tasks in isolation

By: Eric

Eric — Tue, 24 Nov 2009 17:07:45 +0000

Great app, brilliant that it synchs with FreshBook.

By: Susan Oakes

Susan Oakes — Tue, 24 Nov 2009 05:03:11 +0000

TJ,

Thanks for the review. I actually really like the feature of tags and it did not look too difficult.

The more you can build your customer knowledge and then group similar people, their attitudes, behaviour, likes, interests etc the easier it can be to communicate, promote and build relationships more effectively. Need to check it out further.