East Greenbush, NY (Press Release – February 27, 2012) – Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the availability of a seamless API integration between its flagship Autotask Pro software and Cisco OnPlus™, a new cloud-based service that enables Cisco partners to deliver managed network services to their small business customers by providing safe, highly-secure and reliable visibility into their clients’ networks.
The service, developed by Cisco and available at no charge to Autotask users around the world, allows IT service providers, value-added resellers (VARs) and managed services providers (MSPs) to create an OnPlus service desk queue within their Autotask system. The integration automatically converts OnPlus network and device alerts into Autotask service tickets and assigns them to the appropriate internal resource for resolution, according to customizable workflow rules, service level agreement levels and contract terms. Once completed, the two-way integration closes the corresponding alert in OnPlus and updates all time entries, work history and service time in Autotask.
“We are especially pleased to be able to offer the Cisco OnPlus integration to our global user community,” said Len DiCostanzo, Autotask senior vice-president of community and business development. “Cisco is one of the preeminent technology vendors in the world, and this integration adds clear value for our clients, and creates a new range of services they can offer to their SMB customers.”
Autotask’s integration of Cisco OnPlus is designed to support remote network assessment and the delivery of managed network services and features:
- Instant access from virtually any computer or mobile device connected to the Internet
- Automated ticket creation and alert handling
- Customizable automated workflow policies
- Round-trip ticket closure
“Autotask is doing some creative integration with OnPlus that helps partners provide better service to their small business customers,” said Dave Tang, senior director, small business strategy, Cisco. “These combined efforts help SMBs focus on their business while partners are able to offer a managed service with revenue streams that help grow their business.”
About Cisco OnPlus
Cisco OnPlus™ Service is a cloud-based platform that provides Cisco partners with visibility into their small business customers’ networks, helping them deliver managed network services easily and affordably. OnPlus Service is based on a simple model featuring a lightweight network appliance, a partner portal, and a convenient subscription plan that covers all elements of the service. Registered partners can access the Cisco OnPlus Portal from anywhere using a computer, tablet, or mobile device. OnPlus Service offers the best experience with supported Cisco devices. OnPlus Service complements other remote monitoring and management (RMM) tools a partner may be using and will support specialty practices, such as security, voice, and wireless, and the deployment of cloud services, in future releases.
For more information visit http://www.cisco.com/en/US/products/ps11792/index.html.
About Autotask Corporation
Autotask Corporation provides the world’s leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.
For more information about Autotask Corporation and products, please visit http://www.autotask.com.