September 22, 2014

JetDesk: Let Go of Traditional IT With Cloud Based Support

Many small businesses use the cloud for just about everything – storage, sharing, collaboration, and more. But many haven’t considered actually using the cloud for IT and maintenance, even though that type of service might be helpful to plenty of small businesses. That’s where IT support company JetDesk comes in.

JetDesk

Mike Jones, Co-founder of JetDesk:

“JetDesk is a way for SMB’s to break free from traditional IT.  We enable business owners to put their IT in our cloud so that they can spend less on IT and leverage our cloud infrastructure.”

Founded last year, JetDesk offers a variety of IT support options that could be especially useful for small businesses that don’t have the resources to enact traditional IT or for those whose employees work remotely and thus require a different type of IT solution.

Ryan Stevens, Co-founder of JetDesk:

“We are able to manage your network remotely so small businesses can save time and money. We no longer need to have ‘computer guys’ come to your work to fix problems. We can make sure everything is running smoothly from our offices because your desktops are being hosted in our enterprise level data centers.”

JetDesk has partnerships with large companies like Dell and Microsoft, so that companies that use the service can continue working with their well-known programs while receiving IT support in the cloud.

Says Stevens:

“It makes for an incredibly familiar user experience. We give our user a Windows environment, loaded with all of the most up to date Microsoft software (Excel, Powerpoint, Word, Outlook).  That means users do not have to worry about updates or licensing.”

Other features include security and virus protection, file sharing, and more. Monthly prices vary based on amount of storage and software upgrades needed. The company also offers phone and online support, in an effort to make the whole IT experience as hassle-free as possible.

Says Jones:

“We come from small businesses ourselves and know the pain that can be IT. We started JetDesk because traditional IT is overcomplicated and too expensive.”

2 Comments ▼

Annie Pilon - Staff Writer


Annie Pilon Annie Pilon is a staff writer for Small Business Trends, covering entrepreneur profiles and feature stories. She is a freelance writer specializing in marketing, social media, and creative topics. When she’s not writing for her various freelance projects or her personal blog Wattlebird, she can be found exploring all that her home state of Michigan has to offer.

2 Reactions

  1. Cloud is awesome, especially for IT and maintenance. I love how easy and convenient it is now. The transition has been so quick in the business world, and more companies are making the switch. Using a cloud storage I think is a must and no-brainer for a small business, let alone a big one. Thanks for the post!

  2. I do see benefits of some “cloud” services, but you don’t really see the downside of these services talked about very often. I’d like to see more pitfall articles on the topic so businesses get a more rounded picture. Like, what happens when your ISP drops for hours or days. Our major ISP had their fiber cut and we were down several days. What would a business do with all of their data inaccessible for a few days? Some ISPs are starting to implement data caps and security breaches are often top news stories.

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