Anita Campbell - CEO


Anita Campbell Anita Campbell is the Founder and Publisher of Small Business Trends and has been following trends in small businesses since 2003. She is the owner of BizSugar, a social media site for small businesses, and also serves as CEO of TweakYourBiz.com.

7 Reactions

  1. Anita: Do you know the amount of chargebacks measured in USD on a yearly basis? What is the average chargeback percentage per 100 transactions for online businesses?

  2. The best way to prevent a chargeback is to provide timely customer service. Trust me. There is nothing that can’t be resolved by a good conversation. Sometimes, you can offer a complimentary product or service just to calm those angry customers.

  3. Anita,

    A fellow small biz owner once lost $1000 in chargebacks due to fraud. There are some reasons to it, but he mentioned that the “loophole” is his staffs’ lack of proper training on how to prevent credit card fraud. Indeed, they failed to prevent the fraud to happen simply because they weren’t taught how to enforce security procedures in accepting credit card payments.

    So, staff training is paramount, IMO – to keep everybody on the same page when it comes to handling credit card payments.

  4. If you are accepting credit cards as a payment option then chargebacks is one of the common credit card disputes that you might have to often deal with. I think one way this can be avoided is to ship the ordered items correctly and on time giving the customers a quality service. If your customers are happy, they would never issue a chargeback. Other preventive measures like security code checking, address verification, customer’s online reputation (if any) can be taken to avoid this chargeback.

  5. you are accepting credit cards as a payment option then chargebacks is one of the common credit card disputes that you might have to often deal with.

  6. Chargebacks happen for a variety of reasons. It is better to placate and pacify an angry client with free stuffs to avoid any chargebacks; otherwise the business owner may be penalized by having to pay more.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>



Who influences you? Nominate for the 2014 Small Business Influencer Awards.