November 27, 2014

Anita Campbell - CEO


Anita Campbell Anita Campbell is the Founder and Publisher of Small Business Trends and has been following trends in small businesses since 2003. She is the owner of BizSugar, a social media site for small businesses, and also serves as CEO of TweakYourBiz.com.

8 Reactions

  1. Anita: Do you know the amount of chargebacks measured in USD on a yearly basis? What is the average chargeback percentage per 100 transactions for online businesses?

  2. The best way to prevent a chargeback is to provide timely customer service. Trust me. There is nothing that can’t be resolved by a good conversation. Sometimes, you can offer a complimentary product or service just to calm those angry customers.

  3. Anita,

    A fellow small biz owner once lost $1000 in chargebacks due to fraud. There are some reasons to it, but he mentioned that the “loophole” is his staffs’ lack of proper training on how to prevent credit card fraud. Indeed, they failed to prevent the fraud to happen simply because they weren’t taught how to enforce security procedures in accepting credit card payments.

    So, staff training is paramount, IMO – to keep everybody on the same page when it comes to handling credit card payments.

  4. If you are accepting credit cards as a payment option then chargebacks is one of the common credit card disputes that you might have to often deal with. I think one way this can be avoided is to ship the ordered items correctly and on time giving the customers a quality service. If your customers are happy, they would never issue a chargeback. Other preventive measures like security code checking, address verification, customer’s online reputation (if any) can be taken to avoid this chargeback.

  5. you are accepting credit cards as a payment option then chargebacks is one of the common credit card disputes that you might have to often deal with.

  6. Chargebacks happen for a variety of reasons. It is better to placate and pacify an angry client with free stuffs to avoid any chargebacks; otherwise the business owner may be penalized by having to pay more.

  7. All valid points indeed, but what if the customer refuses to cooperate with the POS company, then two months later files for and is granted the chargeback AND refuses to return the merchendise. A woman ordered a custom made item which we offer no refunds of returns on. Well, returns in an extreme case. This customer called as soon as her package arrived demanding a full return and that we pay for the materials she purchased for the project. We offered to overnight the item back to our shop to fix the issues she was alledging, which were ludicrous to say the least. She refused. Summary, we paid her to make several awesome custom items AND she returned not one to us. What should we do?

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