November 22, 2014

How Do You Use Hashtags?

use hashtags

If you use social media, there’s a good chance you use hashtags or you’ve seen hashtags used to increase visibility and categorize posts. But you’ve probably also seen people use hashtags excessively and without any real purpose or value.

In fact, the hashtag has become so much a part of pop culture that comedian Jimmy Fallon and singer Justin Timberlake recently created a comedy skit mocking their overuse. Here’s a clip:





So How DO You Use Hashtags?

#History

You might already be asking, “What is a hashtag and how do you use one?”

Well, hashtags originated on Internet chat networks before becoming more widely used on microblogging sites like Twitter. Hashtags consist of a word or phrase preceded by a # symbol. This allows users to group posts into categories and easily search for other posts that use the same hashtags.

Since those early days, hashtags have been introduced on a number of other sites, including Facebook, Instagram, Tumblr, Pinterest, Google+ and Flickr. They serve roughly the same purpose on each of these sites, but the way they are perceived can be very different.

#Facebook

hashtagfacebook

A recent study by EdgeRank Checker found Facebook posts with hashtags actually have far less viral reach and engagement per fan, on average, than those without. But the study also found that when you use hashtags in tweets, those tweets are almost twice as likely to be retweeted.

On both sites, you can search or click on a hashtag to view real-time results. But on Twitter, a popular hashtag might yield constantly updating results, whereas the same topic on Facebook often doesn’t yield nearly as many. Part of the reason is likely that Twitter has used hashtags for a longer period of time and they are more popular there.

But another reason may have to do with the format of each site. On Twitter, users create their own posts to respond to other users. On Facebook, if people have a response, they simply comment on the original post. This creates fewer posts within the same conversation and less necessity for hashtag to designate a shared topic or discussion.

#Twitter

hashtagtwitter

Twitter was one of the first sites to use hashtags. And as stated earlier, studies have shown Twitter hashtags to be effective for engagement purposes. But there are still guidelines to consider.

For example, the overuse of hashtags can turn off some users, says Ken Mueller at Social Media Today. He explains:

When people see too many hashtags, their eyes glaze over. It looks like spam.

Mueller suggests doing some research prior to choosing hashtags to see which ones garner the types of quality interactions you’re looking for. He also suggests choosing just one or two relevant hashtags per post.

Singapore-based blogger Jiong Hong of SMM Insight agrees. He says not enough marketers consider the consumer side of hashtags, adding:

Usually, marketers find out how often a hashtag is tweeted before using it. They are wary of nonexistent and overused hashtags, which would affect the reach of their tweets. Good. But past this test, marketers rarely do any further research or follow-up with hashtags.

Hong says marketers on Twitter need to consider things like whether or not the search results from a certain hashtag are relevant and helpful, the dates of the results, and whether or not the results might overwhelm consumers.

#Instagram

hashtaginstagram

But not all sites experience the same trends when it comes to hashtags. A study by Dan Zarella of Hubspot found Instagram posts using hashtags had a much higher like-to-follower ratio than those that did not.

However, the same study found some of the most effective hashtags in terms of likes were things like #followforfollow and #likeforlike. So these may not garner the type of quality interactions that business and professional users often seek.

#Pinterest

hashtagspinterest

Hashtags in pin descriptions on Pinterest can be clicked to reveal a search of that phrase. But hashtag searches can also reveal pins that include similar words or phrases in the description or link sans hashtag.

So is there any real benefit if you use hashtags on Pinterest?

Kate Dunham of The uberVU Blog thinks so, but not for the simple purpose of gaining followers and visibility. Instead, she suggests using Pinterest hashtags more for monitoring brand engagement:

Since search works a bit differently on Pinterest, it’s best to create hashtags for your company or brand that are totally unique – the more specific the better… Plus, if you run a contest asking people to pin with your hashtag, having a very specific one will make your job of searching through the entries that much easier.

#Google+

googlehashtags

Google has even begun including hashtags in search results. Zaheed Sabur of Google shared the announcement in a Google+ post recently. Entering a hashtag into the main Google search bar reveals related Google+ posts to the right of regular results, Sabur explains. You may also see links to searches for those hashtags on other social media sites.

#Strategy

So now that we’ve delved into the pros and cons of hashtags on many different social channels, what does all of it mean for your business?

Krista Bunskoek of Wishpond suggests using hashtags for branding or campaign purposes across all of your social accounts. She explains:

You create your own brand hashtag. Make it your company name or a tagline that people know (or will know) about your business. Use it as your central business tag, that you – and your customers – can use anytime, and on any site.

What about hashtags for large events like the Super Bowl? Many people tweet or post about these events over social media, so joining in the conversation might increase your reach, right?

Maybe not, says Daniel Victor at Nieman Journalism Lab, adding:

According to Twitter, #SuperBowl was used 3 million times over about five hours on Super Bowl Sunday this year. Look at all those people who might be interested in our jokes about Beyonce! And yet getting any single person’s attention is just short of impossible, like a single Niagara droplet screaming for notice as it shoots down the falls.

In fact, Charlie Warzel of BuzzFeed thinks hashtags might simply no longer serve a real purpose:

What was created as a means for organization, discovery, and reach may have outlived its usefulness.

Do you use hashtags for your marketing efforts?

Hashtag Photo via Shutterstock

15 Comments ▼

Annie Pilon - Staff Writer


Annie Pilon Annie Pilon is a staff writer for Small Business Trends, covering entrepreneur profiles and feature stories. She is a freelance writer specializing in marketing, social media, and creative topics. When she’s not writing for her various freelance projects or her personal blog Wattlebird, she can be found exploring all that her home state of Michigan has to offer.

15 Reactions

  1. In all honesty, I’ve been disgusted by what the pound sign (#) has turned into these last few years. In my opinion, society has turned the pound sign into a mockery of what was. I grew up dialing into BBS’s and hanging out on IRC. Even started my own IRC network a few years ago. To me the # will always be called the pound sign and always be used properly with its original context of denoting a channel from user. Social media, however, has twisted it into a demeaning way of tagging content. Kids and adults both overuse the pound sign in tagging the actions of others and content stupidly. I spend a large amount of time in chat rooms asd often see #yolo and other stupid crap. This is very demeaning as #yolo may be a channel, but due to its poor use is refering to the stupid acts of some kids in the channel.

    • With all due respect, I don’t think that the pound sign is that sacred to be exploited. The only reason tags exist is so that people can easily find the conversation on a certain topic without going through every little status and tweet. It serves the purpose well so why the opposition?

  2. Great information – love the breakdown on how tags work in the various networks. In fact, well over 100 social sites use hashtags – and have content discoverable by hashtag search.
    As for optimizing content and scheduling or sharing with hashtags that are actually searched or tracked by people – beyond your followers – suggest trying http://ritetag.com

  3. Whenever I make a post related to my company in Twitter, I always try to incorporate #tag. In fact, this has helped my customers to fin my business easily. Many loyal customers have also communicated this to me. But, I don”t generally use Hashtags in Facebook. Though I have found many to use it in FB. I’m not sure whether that will benefit my company or my clients in any way. But after the new private setting on FB where the Timeline of a person becomes open to search engine, Hashtags may become very useful in Facebook too.

  4. Hi Annie,

    This is a great summary of hashtags and what platforms are using them. I smirk when I think about how Google started to incorporate hashtags at the same time as Facebook announced its adoption. I think we’ll see hashtags treated similarly to keywords in terms of value, though I have to share empathy with Derick’s view of Facebook value. Just from observation some Facebook users are not use to the hashtag usage and find it distracting. With some guidance the feeling will change. Articles like this help to accelerate the change – thanks for creating it.

  5. When I post an offer or a quick message about my company on Twitter, I usually include a hashtag. Not sure if this has helped anyone find my business or not, but I do it anyway to make it easy to search and organize my own posts later. As Derick mentioned I don’t generally use them on Facebook. I see some folks starting to do so. I agree that with the new privacy settings opening the Timeline to graph search, hashtags may become increasingly useful on Facebook as well.

  6. Yes it’s worth not only mentioning your brand name as an hashtag but also your products/services

  7. I use hashtags, but not seriously or regularly. It’s not at the forefront of my mind when I’m writing a post or a tweet. On Twitter, what I want to write is more important than having space for a hashtag. So, no, I don’t really use it that much, for marketing purposes or otherwise.

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