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9 Virtual Ways to Thank Loyal Customers

Posted By The Young Entrepreneur Council On February 10, 2014 @ 1:00 pm In Sales | 7 Comments

ways to thank loyal customers

If you have ever been retweeted by someone you admired, you know how much a small, simple gesture can mean. If you are going to take the time to thank your customers for their loyalty, you might as well make it count.

Don’t have time for a three-course meal in the middle of the workday?

No worries. We asked nine entrepreneurs from the Young Entrepreneur Council (YEC) the following question:

“What’s a fun, entirely virtual way to reward loyal customers?”

Here’s what YEC community members had to say:

1. VIP Clubs

“We’ve helped clients set up VIP clubs for their best customers where the customers receive exclusive perks such as free shipping or special discounts. Model companies include Amazon (Prime) and Zappos (VIP members), which do a fantastic job of recognizing and incentivizing their best customers.” ~ Patrick Conley [1], Automation Heroes [2]

2. Virtual Lunch

“If you can’t meet clients face to face, then video conferencing works. But it gets old — fast. A great way to reward your clients is to “do lunch” virtually. Call in a delivery order to their favorite restaurant and give them a special treat instead of a boring call.” ~ Steven Place [3], InvestingWithOptions.com [4]

3. A Phone Call

“As simple as it sounds, customers are blown away when they receive a phone call from us thanking them for their loyalty. Even if each staff member just makes a few a day or a few a week, it goes a long way in making a human connection. ” ~ Shaun King [5], Upfront [6]

4. Discounts

“If your customers have been loyally paying you, then rewarding them with even a small discount can sometimes produce huge amounts of goodwill. Receiving something of real tangible value that they weren’t expecting is the easiest way to delight customers, and depending on your business model, this could also make you more money over the long term.” ~ Liam Martin [7], Staff.com [8]

5. Amazon Gift Cards

“I’ve rewarded loyalty by emailing Amazon gift cards, and people love it. You can buy anything on Amazon so it’s a very useful gift, and you can include a thank you note.” ~ Natalie MacNeil [9], She Takes on the World [10]

6. Tweets

“If you run a B2B business, interview your customer and feature what they do. They’ll appreciate the extra marketing promotion.” ~ Wade Foster [11], Zapier [12]

7. Final Four Brackets

“We’ve asked loyal customers to make final four picks and enter their picks into brackets where we give a cash prize to the winner. Our clients who are real sports enthusiasts enjoy the competition and appreciate the reward if they win.” ~ Enrico Palmerino [13], SmartBooks [14]

8. Recognition on Your Website

“People love seeing their name or photo in print. Sometimes just bringing them to the forefront and letting the world see how great they are is more of a reward than anything of monetary value. For instance, highlight them in a blog post about how they’ve grown their business using your service.” ~ Sean Ogle [15], Location 180, LLC [16]

9. Badges

“Customers are motivated by more than money. Introducing badges and recognizing customers for milestones they accomplish is a simple way to reward them virtually. Credit customers when they are doing a good job.” ~ Ben Rubenstein [17], Yodle [18]

Thank You [19] Photo via Shutterstock


Article printed from Small Business Trends: http://smallbiztrends.com

URL to article: http://smallbiztrends.com/2014/02/ways-to-thank-loyal-customers-virtually.html

URLs in this post:

[1] Patrick Conley: http://www.twitter.com/patrick_conley

[2] Automation Heroes: http://www.automationheroes.com

[3] Steven Place: http://twitter.com/stevenplace

[4] InvestingWithOptions.com: http://www.investingwithoptions.com/

[5] Shaun King: http://Twitter.com/ShaunKing

[6] Upfront: http://BeUpfront.com

[7] Liam Martin: http://www.twitter.com/vtamethodman

[8] Staff.com: http://www.staff.com

[9] Natalie MacNeil: http://www.twitter.com/nataliemacneil

[10] She Takes on the World: http://www.shetakesontheworld.com

[11] Wade Foster: http://smallbiztrends.comwww.twitter.com/wadefoster

[12] Zapier: http://www.zapier.com/

[13] Enrico Palmerino: http://twitter.com/@enricopalmerino

[14] SmartBooks: http://smartbookscorp.com/

[15] Sean Ogle: http://www.twitter.com/seanogle

[16] Location 180, LLC: http://www.seanogle.com

[17] Ben Rubenstein: http://www.twitter.com/yodle

[18] Yodle: http://www.yodle.com

[19] Thank You: http://www.shutterstock.com/pic-114683611/stock-photo-group-of-diverse-people-holding-sign-thank.html