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Twitter Accidentally Sends Out Thousands of Reset Notices

Posted By Shawn Hessinger On March 5, 2014 @ 5:30 pm In Social Media | 8 Comments

twitter reset notices

Twitter sent out thousands of reset notices this week and media sources report users may have had trouble accessing their accounts initially.

The problem was not hacking, however, the company insists.

Instead, it was simply a system error that caused Twitter to send the notices to thousands of users by accident. At the time, Twitter also said it had reset affected passwords for user protection.

In a portion of the initial email reprinted by Naked Security, the company warned [1]:

“Twitter believes that your account may have been compromised by a website or service not associated with Twitter. We’ve reset your password to prevent others from accessing your account. You’ll need to create a new password for your Twitter account…”

Then, in a complete reversal, a Twitter spokesperson told The Next Web [2]:

“We unintentionally sent some password reset notices tonight due to a system error. We apologize to the affected users for the inconvenience.”

Twitter users, including many small business owners, can at least breathe a sigh of relief.  It would seem that their personal and business data has not been compromised this time.

It isn’t the first time that Twitter has experienced a security breach [3] potentially putting user data at risk.

And, of course, Twitter users, including those with legitimate business accounts, have also endured other problems. Take the rash of Twitter accounts banned in error for supposed spamming [4] back in 2013.

If you use Twitter regularly for your business, these problems are just par for the course. But if you run an online business, you’ll also want to think about how such system hiccups make you feel.

Try to keep similar problems to a minimum for your users and customers and be sure to make up for mistakes when they happen.

Reset [5] Photo via Shutterstock


Article printed from Small Business Trends: http://smallbiztrends.com

URL to article: http://smallbiztrends.com/2014/03/twitter-reset-notices.html

URLs in this post:

[1] company warned: http://nakedsecurity.sophos.com/2014/03/04/twitter-screws-up-accidentally-sends-deluge-of-password-reset-messages/

[2] told The Next Web: http://thenextweb.com/twitter/2014/03/04/twitter-resets-passwords-for-a-deluge-of-users-warns-that-accounts-may-have-been-compromised/#!yui6T

[3] Twitter has experienced a security breach: http://smallbiztrends.com/2013/08/new-york-times-twitter-hacked.html

[4] Twitter accounts banned in error for supposed spamming: http://smallbiztrends.com/2013/05/twitter-suspension.html

[5] Reset: http://www.shutterstock.com/pic-139345778/stock-photo-hand-press-on-reset-icon.html