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10 Ways to Help Employees Handle Telecommuting Technology Wisely
Posted By Rieva Lesonsky On July 8, 2014 @ 8:00 am In Employment | 5 Comments
I’m a big fan of telecommuting – and no wonder. In a recent survey by Staples , 71 percent of telecommuters say the ability to telecommute is a big factor in their decision to accept a job, and 67 percent say they’d give up other perks in order to telecommute.
There’s a lot written about the productivity and retention benefits of telecommuting, but what about the technical side?
Staples discovered that technology is one area where employers who allow telecommuting often fall short. In fact, technical difficulties are the biggest complaint respondents have about working from home.
Below are 10 tips for making sure your telecommuting technology tools are on track.
You can let employees “BYOD ” (bring your own device) or provide devices for them to use.
The most valuable telecommuting tool for Millennials is a smartphone according to the survey, while Generation X and Boomers say their laptops are most useful.
Repetitive stress injuries such as back pain or carpal tunnel syndrome are often more likely to occur at home or out of the office, since employees may be sitting at tables in coffeehouses, using laptops on their couches and not sitting in a the most ergonomic position for computer use.
You don’t need to provide employees with desks and chairs. But you should educate them about the importance of creating an ergonomic workstation in their homes, taking regular breaks to stretch and rest their eyes and taking steps to prevent injury.
Whether employees use their own devices and/or computers or company-provided ones, it’s important to make sure they understand the importance of protecting company networks and data.
The Staples study reports companies aren’t doing a very good job of this. Just one-fourth of telecommuting employees in the survey say they have been trained on data backup/security best practices.
When employees work in public places like the local Starbucks or the airport, security can be a challenge. Using public WiFi networks puts your data at risk.
Consider providing a Virtual Private Network (VPN) instead. This encrypts files on the computer and data sent online so only those with authorization can access them.
If your employees deal with a lot of sensitive data, such as customers’ financial information or medical records, it may be worth providing laptops and smartphones.
When tech tools are company-provided, you can control what software is installed on the devices, regularly update the software and install patches. You have less control when employees use their own computers and devices, which may be shared with family members and riddled with viruses.
If you use cloud storage to provide telecommuting employees with access to data, make sure you know what level of security the cloud storage provider offers. Also make sure you know what responsibility they take if your data is breached.
Creating strong passwords and changing them regularly can help protect the data employees access online.
Provide telecommuters with software to handle instant messaging, teleconferencing, video conferencing, VoIP services and anything else they need to communicate with the team back at the office.
Often, the simplest measures are the most effective. Data can be stolen not by hackers, but by someone looking over your employee’s shoulder on a plane trip or in a coffee shop.
Use tools such as screen filters and lock screens with passwords to protect data from prying eyes or to shut down devices when not in use.
Remind employees about the importance of physically protecting their computers and devices, especially when they’re out and about.
Some of the biggest corporate security breaches have occurred when employees left a laptop in plain sight in a car that was broken into. Supply employees who work outside the office frequently with laptop locks.
When it comes to technology, educating your team is the most important step you can take to make telecommuting not only productive – but also safe for your business.
Plane  Photo via Shutterstock
Article printed from Small Business Trends: http://smallbiztrends.com
URL to article: http://smallbiztrends.com/2014/07/telecommuting-technology-employees.html
URLs in this post:
 survey by Staples: http://www.slideshare.net/StaplesAdvantage/views-on-telecommuting
 BYOD: http://smallbiztrends.com/2013/07/byod-bring-your-own-device-remote-work.html
 Norton Identity Safe: https://identitysafe.norton.com/password-generator/
 SecureSafe Pro: http://www.securesafepro.com/pasgen.html
 worst passwords to use: http://smallbiztrends.com/2014/01/123456-replaces-password-annual-worst-passwords-list.html
 Plane: http://www.shutterstock.com/pic-104316317/stock-photo-young-woman-working-on-her-laptop-computer-on-board-of-an-airplane-during-the-flight.html