October 23, 2014

Marketing Misstep: SmartPhone Maker Folds Questionable Campaign

one plus one contest

Smartphone maker OnePlus has ended a bizarre photo beauty contest it had created to drum up promotion of its one and only phone.

The company has been criticized for being sexist in creating the contest as part of its marketing strategy. Critics say the contest degraded female customers by asking them to compete on the basis of appearance for the chance to buy a phone.

OnePlus created the “Ladies First” contest on its website community forum. The idea was to encourage female participants to post photos of themselves to the forum. They were also asked to display the OnePlus logo in the shot.

Other users were then encouraged to like the photos in the forum. Female participants with the most popular photos would win one of a limited number of invites to buy the OnePlus One smartphone.

To clarify, the company’s One phone is not available on the open market. OnePlus is limiting the quantity of phones, likely to help spread the word about the company. To get a phone, potential customers either need to get an invite from someone who has already purchased the device or win an invite in one of the many contests on the company’s social media channels or website.

As the website explains:

“OnePlus is all about sharing the love of good products. We’re so confident about our product that we’ve cut out the middlemen – distributors, retailers, advertisers – and let our fans do the talking.”

Once potential customers get an invite from OnePlus to buy the One phone, there is a limited amount of time to make the purchase. Potential buyers are notified by email that they’ve been invited to buy a phone.

Those who purchase a phone are then allowed to send a certain number of invites to family and friends.

Ladies First Contest

In fact, some female fans did participate in the OnePlus contest. However, soon after the photo contest was unveiled and female fans began posting photos of themselves, a community backlash began. OnePlus responded by ending the contest altogether.

To be fair, part of the outrage may have had as much to do with the behavior of certain community members as with the contest itself. The Verge reports male members of the community soon took to posting photos of women with the OnePlus logo Photoshopped onto them or left inappropriate comments in the forum.

However, even the company’s apology ends up coming off as somewhat tone deaf.

Announcing an end to the contest on the OnePlus forum, an administrator, presumably on behalf of the company, wrote:

“Women make up half the world, and we want to help them be more involved in tech. We understand that our contest was in bad taste, and have therefore pulled it. All participants will be contacted for prizes.

We apologize and we will course correct for the future. At the same time, we would love to hear your feedback on how we can better get women involved in tech.”

When marketing to a desired demographic, it’s best to have some understanding how to avoid offending that group and the rest of your community in the process.

OnePlus’s gaffe is a good reminder of how easily marketing efforts can go wrong when a business fails to be sensitive to the audience it is trying to reach.

Image: OnePlus

4 Comments ▼

Joshua Sophy - Staff Writer


Joshua Sophy Joshua Sophy is a staff writer for Small Business Trends, covering technology and business news. He is a journalist and editor with 15 years experience in media. A former newspaper reporter and editor, Joshua also serves as President of the Board of Directors of a curling club and is editor of a regional newsletter focused on the sport of curling in the Eastern U.S.

4 Reactions

  1. To hit home runs, you’ve got to strike out sometimes…but you also shouldn’t swing at bad pitches.

    • Brad: and when you do, listen to electro swing music, so you will get in a better mood! ;)

      I never heard about 1+ phone company before.

      Customer could vote with their wallets, and pick an alternative phone vendor…

  2. That’s right. After all, offending a group does not guarantee exclusivity.

  3. Having that kind of contest was NOT the way to get women more “involved in tech”. Doesn’t make sense to me at all. Why they’d think it was a good idea just makes me wonder if they cooked up that reason after the fact.

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