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4 Reasons Business Productivity Software Means Better Business – Period
Posted By Chris Miles On September 1, 2014 @ 7:30 pm In Small Business Operations | 7 Comments
Business Productivity Software (BPS) promises to deliver a lot more bang for its buck, both initially and over time, for companies of nearly every shape and size.
Different from standard productivity software, BPS is a revolutionary new approach for integrating systems, people, and business processes. It’s primary focus is to allow people to work better – both individually and collaboratively. It supports and integrates both data and processes for nearly every aspect of business – sales, marketing, human resources, customer service, executive management and more.
So, why is your business not leveraging it?
For most businesses, making the move to a comprehensive BPS solution requires an entire organization’s buy-in and a true commitment to wanting to improve all business processes. Solutions (such as business by Miles) present new frontiers for businesses of all sizes. Frontiers that include better management, organization and collaboration of all business operations 24/7. Still, some companies find it hard to jump away from the de facto standard in terms of business process management, traditional ERP systems.
What a shame, because BPS solutions today afford companies both small and large a viable alternative and a necessary graduation in business process efficiency.
Below are 4 reasons to embrace business productivity software – or at least, begin your BPS homework.
The collaborative aspects of BPS productivity are vast. Exchanging, storing and accessing information is more efficient with BPS in place, resulting in not only centralized information, but also a 24/7 opportunity to collaborate, engage – and get business done.
Doesn’t it get frustrating when different departments are using different software platforms and colleagues are not working in an integrated manner?
Integration means that information from various sources is pushed into a centralized location, so that data is available in one place rather than multiple places. An example of this is integrating financial software, for instance, QuickBooks, with a BPS system – allowing users to see important financial information and how it ties into aspects of a business, without separately opening QuickBooks.
Doesn’t it make sense to fully integrate all business processes?
It’s difficult to run a growing business without having the right people on board. Every growing business needs to make efficient recruiting a priority, but recruiting can be an overwhelming and labor intensive undertaking.
Sure, some productivity software packages are built specifically for applicants, allowing them to create logins and user profiles, then apply for multiple positions. Still, those tools do not necessarily allow multiple users to work on recruiting in a collaborative way. Plus, they don’t tie together recruiting and other business functions.
With a BPS system, the recruiting process is streamlined, resulting in customized application processes, applicant tracking and more.
Customer service is a vital part of the buying experience. Your company might provide stellar products, but in the long run, deficient customer service and support risks losing customer loyalty and revenue. Providing excellent customer service is critical.
Using a BPS system that includes a customer portal can significantly decrease the amount of time and effort your employees spend handling customer service inquiries and issues. An online customer portal can provide 24/7 customer support and allow customers to, at any time of the day, submit requests, make payments, request additional projects and more.
Your business will get paid faster – by customers highly content with their ability to interact with a customer service superstar.
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