September 26, 2016

FTC Slaps Down Alleged Office Supply Scam


FTC building

The Federal Trade Commission filed legal action in December 2015 against a company it claims bilked millions from small businesses and non-profits in what it termed an “office supply scam.”

The company is Liberty Supply Co., doing business as Omni Services, based out of Gainesville, Texas.

Liberty Supply representatives allegedly called churches, schools, and small businesses, stating it was going out of business. Liberty offered pens, paper clips and other office supplies at low prices. The FTC’s complaint alleges the following as part of the scam:

  • Liberty misrepresented prices and quantities. Buyers were led to believe the quoted price applied to a package of items, when in reality it applied to an individual item.
  • The final price, quantity, and shipping cost were not disclosed.
  • Unordered merchandise was shipped to victims. Instead of sending a purchase order when the business or non-profit requested one, Liberty just went ahead and shipped items along with an invoice. Then Liberty aggressively sought payment for the unordered items.
  • Liberty also tried to intimidate any buyer that contested an invoice. According to the lawsuit, Liberty would claim it had recorded the conversation and had a transcript of the victim supposedly authorizing the order. When demanded, it wouldn’t produce the alleged transcript.
  • On top of everything else, Liberty Supply demanded a 15 percent restocking fee to return merchandise. Some victims paid the fee, even though prices already were higher than what Liberty quoted in the sales call.

According to the FTC, Liberty’s actions violated the FTC Act, the Telemarketing Sales Rule, and the Unordered Merchandise Statute.

In addition to Liberty Supply, the lawsuit names Mia McCrary and John B. Hart. McCrary and Hart are the owner and officer, respectively, of Liberty Supply Co. The FTC also claims Nor Jay Enterprises, Inc., of Gainesville, Texas, profited from the scheme.

A U.S. District Court in Texas issued a temporary restraining order to prevent Liberty Supply from continuing to do business, and froze assets pending a final outcome.

The complaint also seeks to get money returned to the victims.

According the Better Business Bureau, Liberty Supply has a rating of “F.” The company had 146 complaints filed with the BBB against it, some dating back to 2013.

If You Are a Victim of a Small Business Scam

If your business suffered from this office supply scam or any other suspected small business scam, you can file a complaint online with the Federal Trade Commission.  Or lodge a complaint with the Attorney General in your state.

Filing a complaint doesn’t necessarily mean you’ll get your money back. In fact, the likelihood of being made whole is low.

But by filing a complaint you can at least help put a stop to scammers.

The best protection for your business is to learn to recognize scams and avoid falling victim in the first place. For examples of common small business scams, visit the FTC’s small business scam page.

Below is the complaint filed by the FTC against Liberty / Omni.

Federal Trade Commission Building Photo via Shutterstock

2 Comments ▼
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Anita Campbell - CEO


Anita Campbell Anita Campbell is the Founder and Publisher of Small Business Trends and has been following trends in small businesses since 2003. She is the owner of BizSugar, a social media site for small businesses, and also serves as CEO of TweakYourBiz.com.

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2 Reactions

  1. Aira Bongco

    On the upside, it is nice to know that you have somewhere you can turn to when we need to report a scam.

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