July 30, 2016

Microsoft Recalls Surface Pro Power Cord


surface pro 2 (1)

Microsoft has announced a voluntary product component recall to replace Surface Pro AC power cords following overheating concerns.

If you bought a Surface Pro, Surface Pro 2, or Surface Pro 3 in the U.S. or Canada before March 15, 2015, then you are eligible for free cord replacement. You can apply for a free cord replacement if you bought any of the aforementioned devices from outside the U.S. or Canada before July 15, 2015.

Apparently, some of the Surface Pro AC power cords that were shipped were wound too tightly, causing the internal wiring to be twisted or pinched over time, resulting in overheating concerns.

“While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority,” the Microsoft Devices Team wrote in the company’s blog.

The recall applies to the removable cord that connects the power supply to an electrical outlet, rather than the cord that connects directly to the Surface Pro. You do not need proof of damage to get a replacement as the company is providing one AC power cord replacement free of charge for each eligible Surface Pro device. If you own more than one Surface Pro device, then you will have to place a replacement request for each one.

You can find out if your device is eligible for the exchange by checking your serial number at Microsoft’s Surface support site.

Image: Microsoft

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Antony Maina


Antony Maina Antony Maina is a Staff Writer for Small Business Trends. His beat includes social media, general business reporting and exploring how people relate to technology. With a background in freelance writing, he is a contributor to other tech websites and can be found at Word4Bloggers.

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4 Reactions

  1. I haven’t had an issue, but I never wind my power cord. It’s always loosely coiled.

  2. Good to know that there are no injuries. That’s the first thing that came to my mind when I read about the recall.

  3. I PURCHASED SURFACE PRO 3 AFTER CALLING IN TO GET ADVICE ABOUT MY PC PROBLEM. HE ADVIZED ME TO PURCHASE THE SURFACE PRO 3 .I WAS NOT HAPPY RIGHT FROM THE START.THE BATERRY DID NOT TAKE A CHARGE,iT WOULD TAKE IT FOR A VERY SHORT TIME 2 HOURS TOPS.i CALLED IN AGAIN AN I WAS ADVISED TO WIGGLE THE INPUT TO THE CHARGER AND IT WOULD ADJUST AFTER A WHILE. ANYONE WITH COMMON SENSE RIGHT AWAY WOULD HAVE KNOWN THIS WAS A COMPLEAT JOKE.I WAS HOSPITALIZE AND IN RECOVERY FOR MONTHS. I WENT BACK TO THE WEB SITE AND PURCHASED A NEW CHARGER.THE ONE THEY SENT WAS NOT CORRECT.I THEN SEEN THAT THE CHARGERS WERE RECALLED.IAM VERY UPSET WITH THE WAY I WAS NOT NOTIFIED VIA TEC EMAIL, POSTAL MAIL.THIS IS A VERY BAD BUSSINESS DEAL.i AM REQUESTING MY NEW CHARGER NOW

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  4. Followup: I requested a new cord and it arrived in 2 days. Great service from Microsoft.

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