No, Thank You
ThinkJar's Esteban Kolsky discusses why customer service will be dead in 10 years and whether your company is ready for it.
Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is also a Partner at CRM Essentials and organizer of the Social Business Atlanta conference.
Brent serves on the advisory board of The University of Toronto CRM Center of Excellence, writes the Social CRM column for Inc.com’s technology site, and blogs at Brent’s Social CRM Blog.
ThinkJar's Esteban Kolsky discusses why customer service will be dead in 10 years and whether your company is ready for it.Aug 26, 2016 171 Shares
The key to small B2C company success is in marketing automation, says Kraig Swensrud at Campaign Monitor.Aug 19, 2016 200 Shares
Dave Gerhardt of Drift.com talks with Brent Leary about the potential game changer known as marketing bots.Aug 12, 2016 198 Shares
Judy Chan of Urban Airship discusses the impact of mobile wallets for small businesses and benefits of loyalty programs.Jul 29, 2016 246 Shares
Jason Mann of SAS speaks about the current and future state of the Internet of Things and its impact on small business.Jul 22, 2016 797 Shares
Pegasystems founder and CEO Alan Trefler discusses how businesses need to keep up with the constant behavioral changes of their customers and how they're not doing that now.Jul 1, 2016 215 Shares
Atlanta-based sports team pros discuss how their teams are using mobile content to better interact with today's fan bases.Jun 24, 2016 246 Shares
SugarCRM's CEO Larry Augustin talks about CRM's impact on business and how his company has its eyes on the future of its platform.Jun 17, 2016 461 Shares
Dilawar Syed of Freshdesk discusses the future of mobile-first business during this session at the recent ExCom 2016 conference.Jun 10, 2016 294 Shares
Nate Shaw, the co-founder of Brooklyn Music Factory, discusses how automation allows him to focus more time on growing a small business, not running it.May 27, 2016 285 Shares
Microsoft's Cindy Bates discusses the biggest developments for small businesses over the last five years.May 20, 2016 423 Shares
Instagram's Katie McGee discusses the ever-growing popularity of video on it and Facebook recently and just how much people are watching.May 13, 2016 508 Shares
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