Pegasystems founder and CEO Alan Trefler discusses how businesses need to keep up with the constant behavioral changes of their customers and how they're not doing that now.
Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is also a Partner at CRM Essentials and organizer of the Social Business Atlanta conference.
Brent serves on the advisory board of The University of Toronto CRM Center of Excellence, writes the Social CRM column for Inc.com’s technology site, and blogs at Brent’s Social CRM Blog.
Atlanta-based sports team pros discuss how their teams are using mobile content to better interact with today's fan bases.Jun 24, 2016 214 Shares
SugarCRM's CEO Larry Augustin talks about CRM's impact on business and how his company has its eyes on the future of its platform.Jun 17, 2016 372 Shares
Dilawar Syed of Freshdesk: Key to Being a Successful Mobile-first Business is a Service-first Culture
Dilawar Syed of Freshdesk discusses the future of mobile-first business during this session at the recent ExCom 2016 conference.Jun 10, 2016 293 Shares
Nate Shaw, the co-founder of Brooklyn Music Factory, discusses how automation allows him to focus more time on growing a small business, not running it.May 27, 2016 281 Shares
Microsoft's Cindy Bates discusses the biggest developments for small businesses over the last five years.May 20, 2016 421 Shares
Instagram's Katie McGee discusses the ever-growing popularity of video on it and Facebook recently and just how much people are watching.May 13, 2016 500 Shares
Sangram Vajre, the CMO and co-founder of Terminus, discusses the impact of account-based marketing and how it can speed up the sales process.May 6, 2016 377 Shares
Facebook's Ciara Viehweg discusses the increasing popularity of video on the social media site and just how many videos small businesses are posting there.Apr 29, 2016 403 Shares
Lindsay Bayuk of PureChat discusses the oncoming stream of chat bots designed to present a human-like interaction with real visitors to your site and how chatting with your customers person-to-person can boost sales and brand interest.Apr 15, 2016 528 Shares
Wilson Raj of SAS discusses the concerns that Millennials have about the data they're sharing with companies and what they're expectations are for the future.Apr 8, 2016 198 Shares
Chad Kutting of Salesforce IQ CRM discusses the importance of intel for small businesses building customer relationships and why your salespeople should be using CRM.Apr 1, 2016 444 Shares