Microsoft's Cindy Bates discusses the biggest developments for small businesses over the last five years.
Brent Leary is the host of the Small Business Trends One-on-One interview series, a weekly series featuring key voices in companies large and small. He is also a Partner at CRM Essentials and organizer of the Social Business Atlanta conference.
Brent serves on the advisory board of The University of Toronto CRM Center of Excellence, writes the Social CRM column for Inc.com’s technology site, and blogs at Brent’s Social CRM Blog.
Instagram's Katie McGee discusses the ever-growing popularity of video on it and Facebook recently and just how much people are watching.May 13, 2016 388 Shares
Sangram Vajre, the CMO and co-founder of Terminus, discusses the impact of account-based marketing and how it can speed up the sales process.May 6, 2016 291 Shares
Facebook's Ciara Viehweg discusses the increasing popularity of video on the social media site and just how many videos small businesses are posting there.Apr 29, 2016 256 Shares
Lindsay Bayuk of PureChat discusses the oncoming stream of chat bots designed to present a human-like interaction with real visitors to your site and how chatting with your customers person-to-person can boost sales and brand interest.Apr 15, 2016 499 Shares
Wilson Raj of SAS discusses the concerns that Millennials have about the data they're sharing with companies and what they're expectations are for the future.Apr 8, 2016 227 Shares
Chad Kutting of Salesforce IQ CRM discusses the importance of intel for small businesses building customer relationships and why your salespeople should be using CRM.Apr 1, 2016 446 Shares
Ryan Keeton, the co-founder of Carvana, talks about how Amazon helped inspire how his company sells used cars in this week's One-on-One Interview.Mar 11, 2016 172 Shares
Lisa Abbott of Genesys discusses the importance of customer service and how important an "omni-channel" customer engagement center is for small businesses.Feb 26, 2016 228 Shares
Jay Baer discusses the approach small businesses need to take toward customer service. And how can more customer complaints actually be a good thing for your small business?Feb 19, 2016 200 Shares
Monique Johnson, the CEO and founder of Ehm Ooo Media, discusses the importance of live streaming video for small businesses and how they can use the technology to reach a bigger audience.Feb 12, 2016 223 Shares
Timo Rein, the president and co-founder at Pipedrive, discusses results of new data that shows Americans aren't the best sales closers. In fact, we're not even on the podium. Who is and why aren't we?Feb 5, 2016 160 Shares