Using Apple Retail as a guide, it's easy to see that focusing on customer experience and customer happiness is far more important than honing in on closing a sale.
Curt Finch is the CEO of Journyx. Founded in 1996, Journyx automates payroll, billing and cost accounting while easing management of employee time and expenses, and provides confidence that all resources are utilized correctly and completely.
Curt earned a Bachelor of Science degree in Computer Science from Virginia Tech.
As a software programmer fixing bugs for IBM in the early ‘90’s, Curt found that tracking the time it took to fix each bug revealed the per-bug profitability. Curt knew that this concept of using time-tracking data to determine project profitability was a winning idea and something that companies were not doing – yet.
Founded by Finch in 1996, Journyx helps customers of every possible size maximize their profitability and productivity.
Customers include Crate&Barrel, Schlumberger, Big Brothers Big Sisters, Callaway Golf and Honeywell.
Think tracking employee time is all Big Brother-ish? Think again.Apr 30, 2015 851 Shares