Customers have spoken. A new survey reveals what they believe makes for a great customer experience and what could end up in bad reviews on your customer service for your company.
Rieva Lesonsky is a Columnist for Small Business Trends covering employment, retail trends and women in business. She is President and Founder of GrowBiz Media, a content and consulting company specializing in covering small businesses and entrepreneurship. Before co-founding GrowBiz Media, Lesonsky was Editorial Director of Entrepreneur Magazine. A nationally known speaker and authority on entrepreneurship, Rieva has been covering America’s entrepreneurs for more than 26 years.
Lesonsky has appeared on hundreds of radio shows and numerous local and national television programs, including the Today Show, Good Morning America, CNN, Fox Business News, The Martha Stewart show and Oprah and can regularly be seen on MSNBC’s Your Business. Lesonsky has written several books about small business and entrepreneurship, including the bestseller, Start Your Own Business. She is an editor-at-large at AllBusiness.com and contributes to The Huffington Post and numerous business Web sites.
Many organizations have recognized Lesonsky for her tireless devotion to helping entrepreneurs. She served on the Small Business Administration’s National Advisory Council for six years, and was honored by the SBA as a Small Business Media Advocate and a Woman in Business Advocate. The Collegiate Entrepreneurs Organization honored her for helping drive “the entrepreneurial revolution in secondary education.” The ASBDC awarded her a “Champion of Small Business” award. In 2003 Lesonsky was inducted into the Business Journalism Hall of Fame.
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Does your company's customer service stack up against the best? What ways are you leading and in what ways can you improve? Check out what the best companies are doing.Mar 22, 2016 327 Shares
At the ICON16 conference, Infusionsoft -- with a focus on small businesses -- introduced a set of new products designed to work together and not make operating them a job on its own.Mar 21, 2016 216 Shares
Pop-up shops have really worked to help some big and small brands increase exposure and reach audiences they otherwise wouldn't encounter. How do you know if a pop-up shop is right for your business and how do you go about opening one?Mar 17, 2016 251 Shares
Infusionsoft Payments is one of the latest products available from the CRM company and it was in focus at its recent ICON 16 event. The Payments platform strives to meet the company's goal of making products that are easy to use.Mar 14, 2016 216 Shares
You may be expecting consumers to go on a spending spree after receiving their tax refunds this year. But guess what? Consumers actually seem to be in a saving mood this tax season. How do you get them to spend their money with you?Mar 11, 2016 208 Shares
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