Brent Leary talks to Leyla Seka, SVP and GM of Desk.com, a division of Salesforce.com. Seka talks about how businesses large and small are focusing increasingly on customer service as a way to build the bond between customers and brands.
The One-on-One interview series, with host Brent Leary, lets you hear from key voices in companies large and small.
Be sure to check out 41 Thought Leaders. This visual presentation contains quotes distilled from the interviews, from leaders such as Gail Goodman (CEO of Constant Contact), Terry Jones (Founder of Travelocity), Sandy Carter (VP of Social Business, IBM), Cindy Bates (VP of SMB, MIcrosoft), and Jon Ferrara (Founder of Nimble).
If you are thinking about automating your marketing and want to know what options exist for small businesses, this is what you've been waiting for. Adrienne Weissman, CMO of software review platform G2 Crowd has more.Jul 17, 2015 623 Shares
PartPic helps users find information on a product in a very unique way, by photographing a piece of it. Co-founder Jewel Burk describes what the company does as visual search for replacement parts and says she got the idea working for Google.Jul 3, 2015 281 Shares
Are you looking for a way to expand your customer support team? If you thought services like UpWork (formerly Elance and oDesk) are just for hiring people to design a logo, you're mistaken. Learn more about the new ways freelance teams can help your business grow.Jun 26, 2015 338 Shares
Big team or small, running a small business or living life as an entrepreneur can sometimes be a lonely job. Intuit's VP of Product Management spoke with Small Business Trends to explain what his company is doing to help entrepreneurs fight that lonely feeling.Jun 19, 2015 407 Shares
Business VoIP provider Ooma says its new service, Business Promoter, can help double a company's marketing budget. Ooma's service generates sales leads and directs calls to businesses.Jun 7, 2015 210 Shares
Brian Young relied on cold calling for his house painting business for almost 25 years -- until a crisis forced him to get his old school business on the Internet. Three years later, and he’s winning awards for online marketing. This in-depth article feature explains how he did it.Jun 3, 2015 642 Shares
Want to know about the track record and success rate of subscription-based businesses? Wonder no more. This interview with Jerry Jao, CEO and founder of Retention Science, may have many of the answers you seek.May 29, 2015 285 Shares
Ronnie and Lamar Tyler each left successful corporate jobs and eventually turned their passion into their own lucrative business venture. Small Business Trends caught up with the husband-and-wife team at the recent ICON 15 Conference.May 26, 2015 524 Shares
Former NBA All Star Terrell Brandon shares his tips on starting a successful business and the latest on his charitable endeavors.May 14, 2015 406 Shares
Barbara Corcoran of Shark Tank: Real Entrepreneurs Better Off Trying, Failing Than Never Trying at All.
When trying to figure out whether going into business for themselves is the right decision, there is just one question every would-be entrepreneur should really ask themselves before it's too lateMay 8, 2015 517 Shares