Jay Baer discusses the approach small businesses need to take toward customer service. And how can more customer complaints actually be a good thing for your small business?
Be sure to check out 41 Thought Leaders. This visual presentation contains quotes distilled from the interviews, from leaders such as Gail Goodman (CEO of Constant Contact), Terry Jones (Founder of Travelocity), Sandy Carter (VP of Social Business, IBM), Cindy Bates (VP of SMB, MIcrosoft), and Jon Ferrara (Founder of Nimble).
Live streaming is a booming trend right now. But it's not always appropriate or advantageous to live stream an event for your small business. Where's the line? Three experts in the fashion industry offer some advice.Feb 14, 2016 287 Shares
Monique Johnson, the CEO and founder of Ehm Ooo Media, discusses the importance of live streaming video for small businesses and how they can use the technology to reach a bigger audience.Feb 12, 2016 230 Shares
Timo Rein, the president and co-founder at Pipedrive, discusses results of new data that shows Americans aren't the best sales closers. In fact, we're not even on the podium. Who is and why aren't we?Feb 5, 2016 202 Shares
Shawn Thomas talks about selling his company for multiple millions of dollars, becoming an angel investor in startups, and how he's sharing his business experience with others.Jan 31, 2016 407 Shares
Adobe Target's Drew Burns discusses the need for small businesses to get very specific data from potential customers to get the right content to them.Jan 29, 2016 248 Shares
Owler's Jim Fowler talks about the past, present, and future of crowd sourcing and technology's impact on it.Jan 22, 2016 355 Shares
Kira Wampler of Lyft discusses how she approaches marketing and her role with the company. Plus, she tells how she tries to communicate with as many people as possible.Jan 15, 2016 554 Shares
Brian Solis, author of "X: The Experience when Business Meets Design" talks with Brent Leary about the value of customer relationships over new products and new services.Jan 8, 2016 482 Shares
Small Business Trends spoke with Ryan Bell of Krue.TV and Zero Moderation about the impact live streaming has had in 2015.Dec 20, 2015 1.4k Shares
Tom Libelt discusses how he's able to publish up to 300 books a month, sell thousands of copies, and just devotes 2-3 hours a week doing so.Dec 11, 2015 230 Shares
Matt Chosid of PriceLocal discusses how his company is turning Amazon searches online into purchases at local brick-and-mortar shops.Dec 4, 2015 70 Shares