Interviews | Page 3 of 10 | Small Business Trends

Kyle Porter of SalesLoft: Mining Relevant Information For Sales Reps

By Brent Leary - Nov 23, 2012 - 2 Comments

In today's world, it's easy to suffer from information overload and no one is immune to this, even in the world of sales. With so much information to be had about clients, businesses, individuals, companies and more, how does one determine what's important and what's not when it comes to … Read More

Pamela O’Hara of Batchbook: Using Social CRM To Be A Social Business

By Brent Leary - Nov 16, 2012 - 7 Comments

Developing a human aspect and striving to build meaningful relationships in and around your small business can produce a wide variety of benefits and greatly contribute to the overall life span and outward growth of your small business. And having the right tools to build these relationships can … Read More

Frank Eliason of Citibank: The Right Customer Experience

By Brent Leary - Nov 9, 2012 - 3 Comments

Frank Eliason, Global Director of Social Media for Citibank, and author of, "At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques" believes customers want a pleasant experience the first time around and not necessarily social … Read More

John Pepper of Boloco: Acting On The Customer’s Voice

By Brent Leary - Nov 2, 2012 - 3 Comments

Are you listening to your customer? Do you hear what they say and then take the appropriate action based on what you've just heard? Or do you hear it and turn a blind eye? Listening combined with action can have a powerful impact. Tune in as John Pepper of Boloco shares with Brent Leary his … Read More

Brian Clark of Copyblogger: Context, Customer Service & Mobility in Content Marketing

By Brent Leary - Oct 26, 2012 - 7 Comments

In this new world of free social media marketing, standing up to be counted can prove difficult. All of the messages, information, education and chatter taking place everywhere makes it all a bit overwhelming and easy for others to overlook you. So what's a small business to do? The answer is … Read More

Paul Berry of Rebel Mouse: Social Media Aggregation

By Brent Leary - Oct 19, 2012 - 4 Comments

Social media has proved to be very beneficial to small business. Wouldn't it be wonderful to take that a step further by having all of your social media broadcasts available at a glance to you and your followers? Tune in as Paul Berry, former CTO of Huffington Post and Founder of Rebel Mouse, … Read More

Sanjeev Aggarwal of SMB Group: Strategic Social Media

By Brent Leary - Oct 12, 2012 - 1 Comment

When it comes to social media and small business, having a strategy can produce greater benefits. Benefits such as increased traffic, reduced marketing costs and increased branding. Tune in as Sanjeev Aggarwal, Founder and Partner of SMB Group, joins Brent Leary to discuss the results of the … Read More

Annie Tsai of Demandforce: Automating Customer Relationships

By Brent Leary - Oct 5, 2012 - Leave a Comment

We all know that the online world has changed the way we do business. And one of the areas largely affected has been that of customer service and customer relations. However, many small businesses do not have the staff or the resources to stay on top of this to the degree that they'd like to. So … Read More

Scott Mitchell of LoopLogic: The Importance of Story Telling in Business Video

By Brent Leary - Sep 28, 2012 - 5 Comments

Everyone loves a good story and not just one told in print. Story telling in video can have a big impact on the videos overall success and also bring benefits to your business and web site as well. Tune in as Scott Mitchell, CEO and Co-Founder of LoopLogic, joins Brent Leary to explain why … Read More

Tu Nguyen of Gongshow Gear: Providing Automated Real-Time Customer Service

By Brent Leary - Sep 21, 2012 - Leave a Comment

Many online small businesses generally do not have the resources to keep their business staffed 24 hours a day, 7 days a week. However, consumers have come to expect immediate customer service solutions. So what's a small business to do? Tune in as Tu Nguyen, VP of Technology for Gongshow … Read More

Chris Ogburn of Hewlett Packard: Consumerization of IT

By Brent Leary - Sep 14, 2012 - 3 Comments

Technology seems to be moving at the speed of light nowadays. As it evolves, lines are being crossed, it's continually morphing, blending and becoming a different beast - and the consumer is now the one dictating the beast that is born. The individual user, not the corporate environment, is now … Read More

Raju Vegesna of Zoho: Integration Is The Future

By Brent Leary - Sep 7, 2012 - 2 Comments

Small business owners tend to wear many hats. One day it's IT, the next day it's sales, the next it's accounting. Wouldn't it be a breath of fresh air to have all of your information and data in one place, at your fingertips, and on the go? Tune in as Raju Vegesna, Chief Evangelist at Zoho, joins … Read More