Your small business may have had a great holiday shopping season. But inevitably, someone's not going to like what they got from your store and they'll want to return it. Here's how to handle returns.
Several observers have noticed that, instead of pulling listings from the site that don't meet brand name use guidelines, ebay has begun editing seller listings to comply.
Customer service is more important than ever. If you're not providing for your customers and their demands, another company just might. Here are the top complaints of U.S. consumers today.
Foursquare has analyzed the trends that grabbed America's hearts and wallets in 2015. And they've presented them all in this nifty infographic.
Return fraud is on the rise for a variety of reasons. And especially now, it's important for your store to check its policies and be on the lookout for potential fraud.
You'd think Millennials are keen on shopping exclusively on their phones ... or at least they're computers. Not true, though. Instead, Millennials are seeking out a better brick-and-mortar retail experience.
There are so many tech gadgets that make great gifts this time of year. But what about people on your list who either have all the gadgets or really aren't into them? Check out these no-tech gifts, all under $25.
The use of mobile devices is on the rise. And new data suggests that by 2016, at least a quarter of all eCommerce sales will be conducted on these devices.
Google says it's updating and improving its Shopping Policy. The changes are designed to improve shopping experiences for both consumers and merchants.
It's soon time to sync your Swatch watch once again. The watch maker has announced a partnership with Visa that will allow consumers to make mobile payments from their Swatch Bellamy watches.
A new survey released by PayPal reveals that customers look for purchase prices and shipping prices first. These are the factors that drive sales most.
Could Thanksgiving supplant Cyber Monday as the next biggest shopping day to Black Friday? New data from Kenshoo suggests that could be happening based on this year's early shopping numbers.