If you've had a bad experience with one of your customers, you actually have a good chance of getting them to shop your business again. All you have to do is ask what went wrong the last time.
You've got a customer loyalty program but that doesn't mean it can't be used incorrectly. Check out these mistakes you could be making.
A retail process that's at least in some part automated could help earn you more money, retain customers, and keep you organized.
You've probably heard of Jamba Juice but did you know there are scads more juice bar businesses that you can take charge of in your local community?
Is it time to make some changes with your business? Trends come and go and it may be time to see what you can do -- even subtly -- to react to them.
I scream, you scream, and when it's 95 degrees outside, even the lactose intolerant scream for ice cream! Good thing it's Ice Cream Month in the U.S. How is your business participating?
How do your store's checkout queues look? Even if a customer has a great experience in your store, if they're forced to wait in a long line at the end, it can taint their entire visit.
Amazon expects this year's Prime Day, on July 12 to be bigger than the first time around in 2015. That's big news for Amazon Prime members who may get great deals while shopping online that day. But it's potentially great news for small businesses selling on Amazon too. Here's why.
UPS is now extending its Access Points locker program after it successfully endured a pilot test of it.
Shopify just let its users know that beginning in the Fall, ecommerce sites built through Shopify can be enabled to accept Apple Pay.
New data from UPS shows that avid online shoppers are making half their purchases via ecommerce sites and most of those purchases are being done on a smartphone.
Etsy and eBay are great places for small business owners to reach a broader audience with their products. But on each site -- just like anywhere else, really -- providing great customer service is critical to success on the platforms.