Using Apple Retail as a guide, it's easy to see that focusing on customer experience and customer happiness is far more important than honing in on closing a sale.
Nothing is scarier to an entrepreneur or small business owner than sales that have leveled out or, worse yet, are falling off. Fortunately, there are quite a few approaches you can use to bounce back.
With the first pick of the fantasy sales team draft ... One franchise owner has created a new sales motivation contest that mixes fantasy sports with company sales.
More than 2/3 of B2B companies have not identified their sales funnel. What is it? You'll need to know why it's vital for your sales team and business.
You may think having a customer call with a concern or complaint translates to bad news for your company, but nothing could be further from the truth ... assuming, of course, your call center is properly prepared.
A lot of small businesses fail to do much more with their CRM than build a profile. Nimble's Smart Contacts will track your interactions and build live profiles on new and old contacts.