taylor swift

Learn Customer Retention from Taylor Swift?

When your business is struggling to retain customers, it doesn't hurt to look at how the masters do it successfully. In this case, take a look at how singer Taylor Swift has managed to keep a loyal following.

customer service robot

Is Customer Service Automation Frustrating Your Customers?

Automation is a huge trend even in small business these days. Creating systems in your business is important, especially if you plan to scale. Automation may be an easy solution, if you don't have enough employees (or if you are a solopreneur you can't be available for calls 24/7.) But the truth is there may be a backlash, if you take automation too far.

sales boost

Positivity is Key to Triggering a Sales Boost

So what influences someone to buy from you? Is it the quality of your product or service, the price the effectiveness of your marketing campaign? Well, maybe. But there are some other factors you may want to share with your sales team.


Alibaba Backs Businesses Purchasing Inventory from China

If your small business is considering a purchase from a Chinese supplier through eCommerce giant Alibaba, a new trade assurance program may offer some further guarantee that the products you buy will be quality or that you will be compensated accordingly.


Why Your Company Needs a Sales Funnel

More than 2/3 of B2B companies have not identified their sales funnel. What is it? You'll need to know why it's vital for your sales team and business.

call center team

Encourage Customer Loyalty With Your Call Center

You may think having a customer call with a concern or complaint translates to bad news for your company, but nothing could be further from the truth ... assuming, of course, your call center is properly prepared.

nimble contacts main

Nimble Smart Contacts Builds Profiles on the Fly

A lot of small businesses fail to do much more with their CRM than build a profile. Nimble's Smart Contacts will track your interactions and build live profiles on new and old contacts.