CHARLOTTE, N.C., RICHMOND HILL, Ontario and ATLANTA, July 11, 2012 /PRNewswire/ –Paymentus, a leader in billing and payment technology, today announced the launch of a comprehensive and configurable customer billing and payment solution designed for utilities, municipalities, government, healthcare, insurance and financial services industries. Founded in 2004 and recognized by Deloitte in 2011 as one of the 100 fastest growing companies in North America, Paymentus continues to re-define the bill payment industry by providing strategic and innovative solutions that can significantly reduce costs.
“After seeing the challenges billers face with managing disparate systems for all aspects of bill presentment and payments, we launched a multi-year research and development effort to revolutionize how billers manage payments and communicate with customers,” said Dushyant Sharma, CEO of Paymentus. “The result of our work is the industry’s first payment 2.0 platform, a superior billing and payment solution that will undoubtedly simplify revenue management and improve customer relationships.”
Paymentus is the first to offer revenue management, multi-channel bill payment options, customer and agent self-service portals, outbound communication management tools, and electronic or mobile bill presentment options all through the industry’s only truly unified solution. The unification of services allows Paymentus to pass on cost savings to its customers and eliminates the unwieldy processes their existing bill-pay systems require today. Paymentus’ advanced unified platform addresses three fundamental problems every billing company is trying to solve:
- How to increase customers’ adoption of self-service and electronic payments
- How to reduce the cost of revenue management and collections
- How to improve overall customer service.
Paymentus also has launched an enhanced website, www.paymentus.com, which describes industry solutions and gives access to the company’s wealth of expertise.
“The uncertain economy and changing customer expectations make managing revenue more difficult than ever,” said Sharma. “To respond to these challenges, we find that billers are often forced to juggle multiple systems to provide customers with options for bill presentment and payments.”
“Paymentus gives billers a single system that directly addresses customer expectations, while also significantly reducing the cost of payments. In addition, the system gives billers, their employees and their customers more control, power and intelligence,” Sharma said.
The new Paymentus solution includes everything billers need to manage their revenue from bill presentment to payment reconciliation. Paymentus offers three pricing models to give billers flexibility – convenience fee, biller paid and a hybrid structure. The system can be implemented in less than 60 days, and Paymentus does not charge implementation or recurring system costs. The system is configurable, enabling billers to brand the user interface, customize reporting and choose how and when to communicate with customers.
Unlike most billing and payment solutions that have been adapted for the web from legacy systems, Paymentus was built exclusively for the self-service channels (Web, IVR, Mobile, Recurring), making it easier, faster and safer to manage revenue. The system resides in a secure cloud and comes equipped with self-service capabilities, giving billers and their customers access anywhere, anytime and from any device.
Paymentus offers billers several unique communication tools, including the Enterprise Communication Manager (ECM), to not only increase the probability of payment, but also improve the quality of relationships between billers and customers. This allows billers to efficiently send bills and communications through email, mobile and IVR channels.
Customers can pay their bills by credit card, debit card or e-check. The Paymentus system also makes it easy to process a single payment or schedule recurring payments. Payments can be made any time using patent-pending, real-time technology, and billers receive immediate notification of payment.
Paymentus recently announced its plans to establish its global headquarters in Charlotte, N.C., where the company plans to expand its sales team to support growth expectations. Paymentus will retain its Canadian headquarters in Toronto, as well as its offices in Florida, Georgia, New Mexico, California and Vancouver.
Founded in 2004, Paymentus is a recognized leader of billing and payment solutions and one of the fastest growing companies in North America. Paymentus has more than 450 clients in 48 states and eight Canadian provinces. The company offers solutions for recurring, scheduled and one-time payments using online, IVR, mobile and agent-assisted channels. Paymentus’ technology is cloud-resident, Tier 1 PCI compliant and features fully-integrated, red-flag identity theft protection. For more information, please visit www.paymentus.com.