ClientTickler Launches Customer-Focused Team Task Management for SMBs, Legal, and Professional Service Firms
SACRAMENTO, Calif., Jan. 22, 2013 /PRNewswire/ — ClientTickler, a client-driven task management software provider for the legal and small-to-mid-size business (SMB) markets, today announced the availability of its Multi-User package, a comprehensive and easy-to-use task management system for fast-growing businesses that must excel in meeting client needs.
ClientTickler updates the tried-and-true concept of the card-based ‘tickler’ file with desktop software and an accompanying mobile app for customer-focused, proactive project management suitable for nearly any business. Law firms, small business owners, realtors, advertising and other professional service agencies will find ClientTickler’s automated task management workflows invaluable for a variety of processes and tactics that must be simultaneously executed for clients by a work team.
“I can’t tell you what a useful tool ClientTickler is to our business,” said business owner, Jamie Deonas. “We have successfully transformed several “idle” prospects into high priority clients by just entering their info and following up when reminded by ClientTickler.”
ClientTickler’s Multi-User package comes standard with three licenses, and allows purchase of additional user licenses for the same network to collaboratively manage, document, communicate and report on client status and activities from a shared database. Information is available for multiple roles, including users as well as supervisors, making time tracking, task documentation, meeting preparation and status reporting truly collaborative.
“Harvard Business Review found that an average business will lose 50% of its customers every five years. ClientTickler was created to build and retain long-term customers,” said Donna Gary, CEO and founder of ClientTickler. “Any business that depends on client loyalty and excellent customer service to drive revenue will benefit from using ClientTickler. Focused toward growing companies, ClientTickler’s new Multi-User package serves groups of users with seamless collaboration to keep everyone on the same page and in control, encouraging them to be proactive instead of reactive.”
“Our office tested numerous tickler programs for our small law firm before deciding on ClientTickler, said Sarah M. Stamm of the law office of John B. Rogers. “ClientTickler is an invaluable tool for any business working with deadlines. Streamlined and user friendly, it is a definite must have!”
Proactive ClientTickler Drives Tasks and Projects Forward
ClientTickler is ideal for any SMB focused on customer service and follow through. Users can create an unlimited number of custom tickler types as required by their business, and assign each tickler as a Task, Activity, Communication, Request or any type of action that needs to be recorded and tracked by ClientTickler. ClientTickler then keeps track of all of an individual’s or team’s tasks, reminders, follow-ups, communication and tracking for each client in one date-driven application. By opening the same easy-to-access “tickler screen” each morning, individuals and teams know precisely what needs to be done that day.
With ClientTickler, users can:
- Set up customized client types tailored to a particular industry, workflow or business process
- Create workflow templates that contain a set of tickler types and the time between tasks so that repeated processes are easily enabled for new prospects, clients or employees
- Sync with Microsoft® Outlook so all projects are calendared
- Use side-by-side views clearly marked in red, on a calendar, which can be viewed by day, week, month or year, or customized
- Handle communication from the ClientTickler screen via email, phone or other correspondence easily created from within attractive templates
Track birthdays and other special occasions so users may send a personal note via a number of suitable templates, keeping that personal touch with prospects and customers.
Pricing and Availability
The ClientTickler Multi-User package, geared to teams and groups, is available immediately as an upgrade to current Basic and Pro package customers, and for $499 for new customers via www.clienttickler.com. In addition to the new Multi-User package, ClientTickler is available as a single-user desktop application. ClientTickler Basic is $99, ClientTickler Pro is $199 and offers advanced communications features, enhanced Microsoft® Outlook interaction, and the ability to create multiple custom communication templates. The ClientTickler mobile app for iPads® and iPhones® is available from the Apple AppStore.
ClientTickler is the brainchild of Donna Gary, a veteran leader in legal administrative services and law firm management. Gary developed ClientTickler to revolutionize client relationships and business efficiency by leveraging the simplicity and effectiveness of card-tracking tickler files, adding features requiring users to be aggressively proactive in planning and performing, making other more passive calendaring and task tracking systems obsolete. ClientTickler was founded in 2012 and is headquartered in Sacramento, California. For more information or to purchase ClientTickler, please visit: http://www.clienttickler.com.
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