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HostGator

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HostGator.com is a provider of shared, reseller, VPS and dedicated web hosting. With over five million domains hosted by HostGator, they make up approximately 1% of the world’s Internet traffic. HostGator.com allows you to have unlimited subdomains under your account, with no restrictions on bandwidth or disk space. The down site to having so many …

LogoWorks

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LogoWorks is a service of HP. They spell out a very detailed process, which inspires confidence. Plus, they have customer feedback and ratings right alongside each package choice. They have designed over 45,000 logos; packages start at $299. HP also offers LogoMaker, a free logo creation service with an upgrade plan of $49. It is …

Logo Design Team

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Logo Design Team stands on its in-house design team, as opposed to a freelance team of people spread around the globe. They offer a $149 start price. Logo Design Team offers a “logo repair” service where they will update your existing logo, refreshing it to something modern and hip.

Logo Mojo

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Logo Mojo (a division of Deluxe) has a starter package at $195 which includes six concepts, two rounds of changes, and a three-day turnaround. They offer other artwork services, too, including Twitter backgrounds and Facebook profile images.

Sage One Invoicing

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Sage One Invoicing is a monthly subscription-based invoicing service that will run you $9 a month. Sage One Invoicing allows you to send out your invoices from Sage, and the customer can pay directly from the invoice into Sage’s credit card service or through Paypal. If the payment is late, Sage One will tell you …

WePay

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Online invoicing and payment app service WePay just released a new app for iOS devices that allows small businesses to send invoices and charge credit cards from mobile devices. Credit card processing and invoicing both come with a fee of 2.9% and $0.30 per transaction. The payment app accepts all major credit cards, and there …

FreshBooks

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FreshBooks signup is easy, fast, and free. No credit card required, which is always helps reduce signup friction. You can trial the software for 30 days for free, then decide on a paid plan or a forever-free plan. Of course, the free plan is limited, but it may work for your business. Paid plans start …

Guru

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Guru offers a wide variety of freelancing jobs and allows you to create up to five different profiles. Their commission is variable, but they handle tax reporting so you do not have to give out your Social Security number to every employer. Escrow ensures freelancers are paid, but can be confusing. The onsite messaging is …

oDesk

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Odesk is designed for freelancers who prefer hourly wages as opposed to flat fees. They are a little more expensive in their commissions, but they cover employer tax costs if the employer wants to hire you through their payroll service. You need to log in to the website while you work so it can record …

Freelancer.com

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Freelancer.com is one of the world’s largest outsourcing and crowdsourcing marketplace for small business. The site connects over 3,961,410 employers and freelancers globally from over 234 countries & regions. Through the website, employers can hire freelancers to do work in areas such as software, writing, data entry and design right through to engineering and the …

Infusionsoft

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Infusionsoft combines everything your business needs — contact management, CRM, marketing automation and e-commerce — into a single online system. Along with their impressive array of features available, Infusionsoft allows you to be able to place a single contact into multiple list. This gives you the ability to track and target your customers more effectively …

MailChimp

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MailChimp is a Web-based email marketing service that comes with a great suite of tools. With over 95 million emails sent per day on average, MailChimp proves that email is still a viable way for small businesses to get the word out. One of the most important things to know is the service is completely …




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Temkin Group Announces Winners of 2012 Customer Experience Excellence Award | Small Business News, Tips, Advice – Small Business Trends

Temkin Group Announces Winners of 2012 Customer Experience Excellence Award

  • January 15, 2013

WABAN, Mass., Jan. 15, 2013 /PRNewswire/ – Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, announces the winners and finalists of its 2012 Customer Experience Excellence (CE2) Awards. Organizations submitted nominations for the CE2 Awards during December 2012 and were judged based on two criteria: customer experience transformation efforts and results.

The five winners of the 2012 CE2 Award are EMC, Fidelity Investments, Oklahoma City Thunder, Safelite AutoGlass, and Sovereign Assurance of New Zealand.

In addition to the winners, the following six organizations were also finalists for the award: Blue Cross Blue Shield of Michigan, Bombardier Aerospace, Citrix, JetBlue, Microsoft, and Oracle.

The wide variety of industries represented by award winners and finalists—including high technology, financial services, auto repair, airlines, health plans, and professional sports—highlights the broad range of customer experience efforts underway across both business-to-consumer (B2C) and business-to-business (B2B) organizations.

The CE2 Awards were judged by five noted customer experience experts: Shep Hyken (Author and Chief Amazement Officer of Shepard Presentations), Ingrid Lindberg (Customer Experience Officer of Prime Therapeutics), Aimee Lucas (CX Analyst of Temkin Group), Bruce Temkin (CX Transformist & Managing Partner of Temkin Group), and Bob Thompson (CEO and Editor-in-Chief of CustomerThink).

I’m extremely impressed with the companies,” states Shep Hyken. He goes on to say “Their efforts and results are amazing, and prove that they are both customer and employee centric. All of the finalists are customer experience role models and could be winners.”

All of this year’s finalists deserve accolades for their success making Customer Experience a core pillar of their business strategy,” states Bob Thompson. “Collectively, they illustrate how customer-centric leadership is the key to driving change throughout the organization, in voice-of-customer programs, experience design and employee engagement. Well done!

Temkin Group also announces the publication of a new report, Lessons in CX Excellence, which provides insights from the 11 CE Award finalists. The report highlights many examples across Temkin Group’s four customer experience competencies: Purposeful leadership, compelling brand values, employee engagement, and customer connectedness. It also includes copies of the submissions from the finalists.

According to Bruce Temkin, one of the authors of the new report: “If you’re interested in customer experience, then there’s a lot to learn from the CE2 Award finalists. Their efforts provide great examples of how the practice of customer experience is maturing.

The report “Lessons in CX Excellence” can be downloaded from the Customer Experience Matters blog, at ExperienceMatters.wordpress.com as well as from the Temkin Group website, www.TemkinGroup.com.

 

About Temkin Group: Temkin Group is a leading customer experience research and consulting firm with one simple goal for its clients: increase customer loyalty by becoming more customer‐centric. The company combines customer experience thought leadership with a deep understanding of the dynamics of large organizations to help senior executives accelerate their results. For more information, contact Bruce Temkin at 617-916-2075 or send an email to info@temkingroup.com.

About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker who consistently receives high marks for his content-rich, entertaining keynote addresses. He is also the co-founder and Chair of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management.

This press release was issued through eReleases® Press Release Distribution. For more information, visit http://www.ereleases.com.

SOURCE Temkin Group

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