Remember the Peter Principle, about people rising to their level of incompetence? There’s also the Dilbert principle:
“The most ineffective workers are systematically moved to the place where they can do the least damage: management.” – Scott Adams
This comes up recently with news coverage of Dilbert creator Scott Adams managing a restaurant. The New York Times story called it The Tables Turn for Dilbert’s Creator. Apparently he’s a better cartoonist than a manager.
“I’ve been in this business 23 years, and I’ve seen a lot of things. He truly has no idea what he’s doing,” said Nathan Gillespie, the new, wise-cracking head chef, after discussing a recent dust-up with Mr. Adams over the grilled salmon filet.
Emma Lewis, the lunch manager, describes Mr. Adams as someone who should be shielded from tough decisions the way a crawling infant needs to be protected from household hazards. “We laugh and say we’re not going to let him watch the Food Channel,” she said. “He’ll think he can run a restaurant.”
And the man behind Dilbert does in fact get good reviews from employees for empathy and humanity and being generally a good guy:
In interviews authorized by their generously self-deprecating boss, employees describe him as trusting and appreciative, [although] full of off-the-wall ideas about how to turn around the business, and dramatically clueless about the harsh realities of the restaurant industry.
On the other hand, employees also say he knows his limitations and combines deep trust in them with an instinctive ability to motivate people.
In the meantime, though, the business he’s running isn’t doing so well:
While the chains have 30-minute waits for tables on weeknights, Stacey’s at Waterford has more jewel-tone microfiber chairs than diners, and is slowly but steadily losing money.
I think there’s more than irony here. There’s also a lesson about how things work in small business, possibly in all business.
- Does ownership make a manager? It obviously affects how hard one works, commitment, and loyalty. But does it help you manage people? Make decisions? Understand the business?
- Does creativity make a manager? Is the best producer the best manager? A cartoonist works alone, a restaurant manager doesn’t. How often do we put the best engineer, instead of the best manager, in charge of engineering? Or the best programmer, instead of the best manager, in charge of programming?
- Is being the manager the best job in the place? I think some people are born managers. Some turn into managers. And some are happier and more productive as chefs, engineers, programmers, or cartoonists, or writers. On this point I speak with more experience. I just changed my job, which also ended up (good for my ego) in a story reported on the Wall Street Journal.
Being the boss is overrated.
Image credit: the author
In the years I have been in business I have had the opportunity to witness some incredible managers. One of the most important traits is the ability and willingness to communicate with their team.
Excellent article Tim
Dr. Joe Capista
Interesting article. Ownership and management are definitely two different things. Management requires skills and talent which is not always necessarily the profile of the owner. It is better to assign operations to a team of talented workers that have expertise in demanded areas for a successful business operation. Thank you for sharing.