Philadelphia, PA (PRESS RELEASE – January 20, 2009) – Alteva, North America’s largest provider of enterprise hosted VoIP, today announced it has added call recording to its hosted platform. Now customers in other customer-service driven industries can record and manage critical communication using Alteva’s call recording solution, Alteva Archive. Alteva Archive is completely secure, cost effective, and comes with an easy-to-use Internet application.
With no software installation, management, or training required, customers can simply go online and manage their recoded phone data. Because the service is hosted and therefore has no significant up-front cost barrier, even smaller businesses can now improve operations, as well as innovate their customer offerings and improve their competitive edge.
Early adopters of Alteva Archive are already seeing the operational benefits, as well as the ability to gain a competitive business edge.
“Alteva’s suite of proven communication service offerings help us drive new growth opportunities, and has the potential to ultimately transform businesses communications,” said Bob Paglione, CEO of Benefit Consultants Group (BCG), a Delran, N.J.-based, third-party administrator serving the financial services industry for 50 years. “Call recording reduces costs and complexity, while improving productivity for customers and business growth.”
Implications for an affordable, reliable call recording system with superior data encryption are enormous for many industries. Even small brokerage firms could afford to add a completely innovative service: taking equity orders over the phone. Medical and legal professionals, who also must comply with strict regulatory and compliance restrictions, can protect themselves and their customers, ensuring accurate communication when someone’s life or legal defense may depend on it.
“Any customer-service driven business is a prime candidate for hosted call recording,” said William Bumbernick, CEO of Alteva. “Remote workforces not only need accurate communication, but they need a way to analyze, document and share the valuable marketing data that is gathered on the fly during customer calls.”
Sales, compliance, customer service, inter-office communication, training-all brought to a different level with Alteva’s hosted call recording.
Pricing for Alteva Archive is available for a monthly fee of $35-50 per seat (based on volume), and $50 per seat to activate. The system is available directly from Alteva, or through resellers and distributors offering the Alteva Hosted solutions.
About Alteva, LLC
Alteva, North America’s largest provider of Enterprise Hosted VoIP, has become the pioneer for showcasing the high quality and reliability of Hosted VoIP solutions. Alteva provides businesses with “Communication as a Service” that requires minimal installation and configuration while eliminating monthly phone system maintenance charges and reducing overall telephony costs. With a sophisticated open standards infrastructure, Alteva enables businesses to easily integrate existing business applications. Rather than building their processes around the limitations of their phone system, Alteva’s customers build their phone systems around their ideal processes. Based in Philadelphia, Alteva provides internet access, telephone system and service to growth-oriented businesses in 48 states and 9 countries. For more additional information about Alteva and its solutions, please visit www.altevatel.com.
About Benefit Consultants Group
Benefit Consultants Group is an award-winning third-party administration firm. BCG provides plan sponsors and participants with innovative solutions, comprehensive sales support and high quality recordkeeping services to meet the specific retirement needs of its clients for over 50 years. Throughout the decades, BCG has met the challenges of an ever-changing retirement plan environment, while providing its clients with the highest degree of quality service, inspired plan design and implementation. BCG is also proud to acknowledge its ISO 9001 Registration for quality management. In addition, BCG also provides financial and estate planning services through its own fully disclosed broker-dealer, BCG Securities, Inc. For information, visit www.bcgbenefits.com.