Washington, DC (PRESS RELEASE – July 4, 2009) – SCORE “Counselors to America ‘s Small Business” announces the July toolkit, “Accelerate Your Customer Retention,” at www.score.org/accelerate. SCORE is offering the new toolkit as part of the “Accelerate Your Success” Campaign to help entrepreneurs start up and succeed during the recession, keep Americans employed and create new jobs.
Visit www.score.org/accelerate for featured content, including:
Free Resource : Understand Online Customer Service. Learn the differences between online and traditional customer service, their advantages and disadvantages, how to keep up with customer expectations, and what every online customer service plan should include..
Start Now: Follow @scorementors on Twitter. Sign up with Twitter and get free resources and info to help start, manage and grow your business. Read posts online at http://twitter.com/scorementors.
Quick eGuide: Personalizing the Customer Experience. Find out how to make a personal connection with customers and get them to return.
Quiz: Do Your Customers Come Back for More? Take this short quiz and discover if you are doing everything you can to focus on customers and treat them right.
How To: Set a Standard in Your Small Business. Learn how to set, manage, compare and evaluate your customer service. Get your employees to put customers first.
Mentors: Ask SCORE & Find SCORE. Entrepreneurs can count on SCORE for free and confidential business mentoring. Get advice by email through Ask SCORE at www.score.org/ask_score.html.. Use the Find SCORE locator to find a SCORE office instantly at www.score.org/findscore.
Each month, SCORE offers a new online toolkit with special articles, templates, podcasts and workshops at www.score.org/accelerate. Look for new resources in August.
Since 1964, SCORE “Counselors to America ‘s Small Business” has helped more than 8.4 million aspiring entrepreneurs and small business owners through counseling and business workshops. More than 11,200 volunteer business counselors in 370 chapters serve their communities through entrepreneur education dedicated to the formation, growth and success of small businesses.
For more information about starting or operating a small business, call 1-800/634-0245 for the SCORE chapter nearest you. Visit SCORE on the Web at www.score.org and www.score.org/women.