Independent “SMB IT Pulse Survey” Shows SMB Workforce Mobility on the Rise

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Woburn, Massachusetts (PRESS RELEASE – November 15, 2009) – SMBs are going mobile, according to a survey of 500 small and medium businesses in the U.S. and U.K. conducted by
Kelton Research on behalf of LogMeIn. The survey, which includes both IT and non-technical employees in the firms, reveals that fifty-one percent of companies who currently use remote access services say they plan to increase their usage of these services in the next six months. Further, IT managers estimate that about 40 percent of the company could work remotely from any location outside of the office if they wanted to today.

With these findings, LogMeIn launches the SMB IT Pulse, a quarterly look at the vitality of small and medium businesses, the relationship between IT and non-IT managers and overall attitudes toward technology. This benchmark was conducted in September 2009 by independent research firm, Kelton Research, and on behalf of LogMeIn.

“Our first quarterly SMB IT Pulse survey captures a moment in time for small and medium business executives, both IT and non-IT, to see what’s on their minds and where they believe their companies are headed,” said Andrew Burton, Vice President of Consumer and SMB products, LogMeIn, Inc. “What we’re seeing in the third quarter of 2009 is that the right mix of technology can make a business more productive, as well as offer the work and lifestyle flexibility that keeps employees happy and motivated.”

Opportunities and Challenges
Both IT and non-IT managers see the glass as half full. IT managers overwhelmingly believe that their department is viewed as a strategic part of the business by management, and it has the resources it needs to function (96% and 88% respectively). Similarly, more than half (57%) of non-IT managers rate the quality of internal IT services provided as above average to excellent.

There are always are areas of improvement, however, and the SMB IT and non-IT managers surveyed were asked for their views. One third of IT managers (30%) find explaining technical terms or programs the most difficult part about working with non-IT staff above developing solutions to meet their goals (21%), and meeting deadlines (18%), among others. Conversely, nearly the same number (28%) of non-IT managers felt turnaround time/responsiveness to be the most difficult part about working with IT staff above understanding technical terms or programs (24%) and justifying the distribution of funds to IT (16%), among others.

Making it personal
Nearly seven in ten (68%) IT managers say their departments provide
technical support for personal devices, including smartphones and computers. What’s more, over half (61%) of non-IT managers report that among the computers they use for work purposes, at least some, if not all, are their own. Even more (68%) say this is true of the smartphones they use for work.

SMBs on the move
Mobility is not just for enterprises anymore. The LogMeIn SMB IT Pulse
survey finds nearly one in four (23%) employees are working off-site at
least once a week and about 12 percent of them virtually.

IT managers view employee productivity concerns (26%) is their company’s biggest barrier to a more mobile workforce. But perhaps those concerns are non well founded, as 63 percent of managers and 71 percent of IT managers agree that remote access services make their staff more productive. Perhaps that’s why over half (51%) of SMBs plan to increase their use of remote access services over the next six months.

With regard to the overall business climate, the survey finds that despite the current global economy, for small and medium businesses, things are looking up. For instance, nearly one in three (32%) report that revenue has increased in the past year. Moreover, an impressive 64 percent of small businesses overall report revenue growth takes priority over cost cutting. for small and medium businesses, things are looking up. For instance, nearly one in three (32%) report that revenue has increased in the past year. Moreover, an impressive 64 percent of small businesses overall report revenue growth takes priority over cost cutting.

About the LogMeIn SMB IT Pulse Survey
LogMeIn SMB IT Pulse survey for Q3 2009 was conducted by Kelton Research in September 2009 among 500 respondents at SMBs, defined as companies with 10-250 employees. The respondents were evenly split between non-IT and IT managers in the U.S. and UK.

More information, including an eBook, about the LogMeIn Quarterly SMB IT Pulse Survey is available at

About LogMeIn, Inc.

LogMeIn (NASDAQ: LOGM) makes it easy to connect and access remote computing devices-desktops, laptops, point-of-sale systems, medical devices, smartphones and more-from any internet-connected computer, including an iPhone or the in-dash computer of a Ford F-150 pick-up truck. Over 25 million registered users have connected more than 70 million devices using LogMeIn for business productivity, personal mobility and IT support. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary
and the Netherlands, and on the web at

iPhone is a trademark of Apple, Inc. in the US and other countries around the world.

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Anita Campbell Anita Campbell is the Founder, CEO and Publisher of Small Business Trends and has been following trends in small businesses since 2003. She is the owner of BizSugar, a social media site for small businesses.

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