San Francisco (PRESS RELEASE – March 22, 2010) — Community platform provider Get Satisfaction today announced the release of four new packages of sophisticated, low cost community-building tools. This release is a significant update to previous Get Satisfaction packaged plans and pricing and makes some of the platform’s most popular features available for a fraction of the previous cost.
“This release is focused on making Get Satisfaction community-building tools more accessible to companies of all sizes,” said Wendy Lea, Get Satisfaction CEO. “Not only are we giving more companies more access to more features, we’re providing more options for self-service so businesses of all sizes can launch communities and start achieving measurable results right away.”
The new release streamlines the process for businesses and organizations to quickly set up a community, select premium tools, embed community into their website – even integrate community with backend CRM systems. “The new packages give customers easier access not only to the Get Satisfaction platform, but to integrations with some of the most popular Web applications for business today,” said Thor Muller, co-founder and CTO.
Within the new release, customers can easily integrate their community with other business applications like Zendesk, Salesforce, Parature and Pivotal Tracker as well as social networks Twitter and Facebook. “These integrations with other business tools means community feedback can be brought seamlessly into all areas of the organization including support, product development and marketing,” said Mr. Muller.
Accompanying the release are new case studies, help content and educational events aimed at helping more companies practice “social business” – invite open, social interactions around brands and products, capture conversational data and use it in meaningful ways.
About Get Satisfaction
Get Satisfaction provides hosting open communities for the practice of social business – inviting open, transparent community input to drive better relationships, reduce support costs and accelerate innovation. Get Satisfaction communities are flexible, scale easily and can be integrated with the social Web and most CRM solutions. Available on-demand and implemented with simple widget-based integrations or as a fully branded customized support experience, Get Satisfaction communities are available at getsatisfaction.com.