Siemens Enterprise Communications Augments SMB Communications





Boca Raton, Florida (PRESS RELEASE – June 3, 2010) – Siemens Enterprise Communications, a premier provider of enterprise communications, today announced OpenScape Office MX, an all-in-one unified communications (UC) solution. Designed specifically to meet the communications needs of small and medium businesses (SMBs), the product includes features designed to yield SMBs greater employee productivity, improved customer collaboration and reduced communication costs.

OpenScape Office MX is the successor to HiPath OpenOffice ME and delivers voice, UC and critical data network capabilities in a single, easy-to-install service application. Customers wanting to upgrade from HiPath OpenOffice ME, the predecessor to OpenScape Office MX, can do so with a simple software upgrade requiring no changes to the hardware platform.

With OpenScape Office MX, channel partners participating in Siemens Enterprise Communications’ award-winning Go Forward! Partner Program can better serve SMB customers by quickly deploying the system via an easy-to-use configurations wizard, intuitive interface for configuration changes and simpler deployment of remote support services with customer sites. They can also get access to promotions, including special upgrade and training options.

“OpenScape Office MX provides great value to our SMB customers because it offers the full benefits of an end-to-end UC solution while being affordable for a smaller business,” said Sam Wood, vice president sales, unified communications for Innovative Technology Group, a Siemens Enterprise Communications reseller partner. “We even deployed the solution across the family of Color Art Integrated Interiors, and found that it was easy to deploy and tailor for the many different needs of the company’s different subsidiaries, quickly delivering productivity benefits and cost savings.”

OpenScape Office MX is tailored specifically to the needs of businesses with up to 150 users. Following extensive consultation with channel partners and customers, more than 50 improvements have been made to the product. The result is the most comprehensive all-in-one UC solution for SMBs on the market, including:

  • A comprehensive set of cutting-edge UC capabilities normally only found in solutions for large enterprises, such as voice and conferencing services, presence, voicemail, messaging and mobility
  • Access to a complete range of voice and UC features directly from an Outlook window
  • New presence-enabled multi-channel contact center capabilities, allowing businesses to accelerate response time and improve first contact resolution, helping to improve overall customer satisfaction

“We’ve found OpenScape Office MX is straightforward and requires little training, which helped us smoothly integrate the technology and get started easily,” said Wendy Marks, IT support and LAN analyst at Member Insurance Agency. “Even more importantly, it has helped us improve customer service in our contact center by ensuring we never miss a call and customer questions are routed to the appropriate person in a timely manner. Efficiency benefits like these truly help us improve the way we do business.”

Designed to work from within Microsoft Outlook, OpenScape Office MX enables users to intuitively access advanced UC features such as drag and drop conferencing, call recording, and click to call simply and easily from within their Outlook window. Users can now easily and intuitively launch conference calls; check on the presence of their peers; control how, when, and by whom they can be contacted at any given time; and automatically update their voicemail based on their Outlook calendar.

“In the development of OpenScape Office MX, we listened to the needs of our channel partners and the market,” said Eve Aretakis, executive vice president of voice and application platforms at Siemens Enterprise Communications. “In order to stay ahead of the curve, small and medium enterprises need to be able to offer dynamic and responsive customer service, without incurring significant expenditures. Our channel partners can offer the next generation of a highly advanced UC product that dramatically reduces installation time and is intuitive and easy to use to ultimately accelerate business communications.”

About Siemens Enterprise Communications

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning “Open Communications” approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company’s OpenPath commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications companies include Siemens Enterprise Communications, Cycos, and Enterasys Networks.

For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com or www.enterasys.com

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