While it may have been an unfriendly economic climate over the past few years, small business owners are hopeful heading into 2011. Sixty percent of small business owners polled said they expect their business to swell over the next 12 months, signaling not only good spirits, but a 6 percent increase over December 2008. That\u2019s according to a recent Intuit, Inc. poll of 1,000 small business owners from across the United States. And what do SMB owners plan to do with the increased cash flow their businesses attract? According to the survey: 56 percent will focus on retaining and growing current customers. 41 percent will look to expand marketing and attract new customers. 30 percent will look to reduce costs and save money. It\u2019s not surprising to see that many small business owners will be looking to use the surge of cash to try and attract new customers. One of the largest pain points for small business owners is often trying to keep a steady flow of customers. In fact, Intuit\u2019s survey found that 54 percent of SMB owners experienced a declining customer base over the past year, with another 32 percent naming delayed payments as their sore spot. Just because they\u2019re having a hard time finding customers, though, doesn\u2019t mean SMBs are necessarily being proactive about seeking them out. The survey gave some startling numbers about small business owners' usage of social media--or should I say, their lack of usage. While 71 percent of small business agreed that social media is an effective way to keep customers engaged, they don\u2019t seem to actually be using it. The survey found: 46 percent of respondents do not have a website. 91 percent do not have a blog. 67 percent of people do not use Twitter, Facebook or FourSquare. Ouch. So how are they promoting their businesses? Most continue to rely on word of mouth to get that job done. I guess we\u2019ll just have to hope those surveyed are among the 75 percent of SMB owners warming up to social media in 2011. One of the more interesting parts of the Intuit survey came when they asked small business owners to share their New Year\u2019s resolutions for the upcoming year. It\u2019s always good intel to see where small businesses are looking to go next and what they think will have the biggest impact on their businesses. Here\u2019s where small business owners said they\u2019ll be spending their time in 2011. 56 percent: Focus on retaining and growing my current customers 41 percent: Expand marketing to attract new customers 30 percent: Reduce costs and save money 29 percent: Expand products and/or services to make more money 10 percent: Invest in expanding operations 6 percent: Hire more employees That\u2019s where they are going. Below is where they would go if they had access to new lines of credit: 48 percent: Increase your marking and/or advertising budget 42 percent: Expand your range of services and/or offerings 32 percent: Invest in new technologies 13 percent: Hire more employees 11 percent: Increase your social media budget How do Intuit\u2019s findings compare with your own plans for 2011? Where will you be spending new resources next year?