Cherry Hill, New Jersey and Portland, Maine (PRESS RELEASE – February 10, 2011) – TD Bank, America’s Most Convenient Bank, announced that it has earned top customer satisfaction honors in the 2010 Greenwich Excellence Awards for Small Business Banking.
Based on over 14,000 interviews with small business owners across the U.S. with sales of $1 -$10 million by Greenwich Associates, TD Bank was recognized as a national leader in business and personal banking satisfaction, relationship manager performance, financial stability, website performance, and branch satisfaction. Small business owners also identified TD Bank as a Greenwich Excellence Leader in treasury management satisfaction and customer service. Overall, TD Bank won 10 national and regional awards for Small Business Banking from Greenwich Associates.
“We are thrilled to be honored by Greenwich Associates as a multiple Small Business Awards winner, recognized as a banking leader in the key areas of satisfaction and customer service,” said Fred Graziano, Head of Retail and Small Business Banking at TD Bank. “Our goal is to provide customers with legendary service and conveniences that include accessible locations with extended hours, easy-to-use online tools, and dedicated relationship management, and the Greenwich Excellence Awards demonstrate how our approach resonates with the small business community.”
Of the more than 750 banks evaluated on their performance in Greenwich Associates’ annual U.S. Small Business Banking Research Study, only 34 banks were awarded “distinctive quality.”
2010 TD Bank Greenwich Excellence Awards for Small Business Banking (National)
- Overall Satisfaction
- Personal Banking – Overall Satisfaction
- Relationship Manager Performance
- Financial Stability
- Branch Satisfaction
- Website Performance
- Treasury Management – Overall Satisfaction
- Treasury Management – Customer Service
2010 TD Bank Greenwich Excellence Awards for Small Business Banking (Regional)
- Overall Satisfaction (Northeast)
- Treasury Management – Overall Satisfaction (Northeast)
About TD Bank, America’s Most Convenient Bank
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the United States, providing customers with a full range of financial products and services at more than 1,250 convenient locations from Maine to Florida. On September 30, 2010, The South Financial Group, Inc. was acquired by TD Bank Group, and its subsidiary Carolina First Bank merged with TD Bank. Carolina First Bank will continue to operate under the trade names Carolina First Bank in North and South Carolina and Mercantile Bank in Florida until conversion and rebranding in 2011. TD Bank is headquartered in Cherry Hill, N.J., and Portland, Maine. Carolina First Bank and Mercantile Bank are trade names of TD Bank, N.A. For more information, visit www.tdbank.com. TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America and one of the few banks in the world rated Aaa by Moody’s. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD.”
About Greenwich Associates
Greenwich Associates provides research-based strategy management services for financial professionals. Greenwich Associates’ studies provide benefits to the buyers and sellers of financial services in the form of benchmark information on best practices and market intelligence on overall trends. Based in Stamford, Connecticut, with additional offices in London, Toronto, Tokyo, and Singapore, the firm offers over 100 research-based consulting programs to more than 250 global financial services companies. Please contact us for further information or to arrange an interview with one of our consultants.