Siemens Announces Release of OpenSpace Office to Boost SMB Productivity

Orlando, Florida (PRESS RELEASE – March 4, 2011) – Siemens Enterprise Communications announced new deployment options for its all in one, IP-based unified communications and collaboration (UCC) solutions to help small businesses achieve greater success by simplifying collaboration and mobility. Available through Siemens Enterprise Communications’ reseller partners, OpenScape Office V3 aims to help mobile workers and those in separate locations stay easily connected by offering the most complete UC solution for SMBs on the market today, including voice and conferencing services, presence, mobility, social networking and multi-channel contact center capabilities.

Using the new release of OpenScape Office, mobile workers have access to UC tools and presence federation on mobile devices, helping them stay closer to key business partners while on the road or in separate locations. Presence and messaging is now also ‘federated’, or interoperable, across OpenScape Office and Google through an open industry standard XMPP interface. These features combine to help SMBs increase productivity and collaboration while saving on communication costs.

“OpenScape Office V3 uniquely simplifies communication allowing multisite offices to operate as one system which always allows you to know the availability of colleagues across office locations – and the best way to reach them,” said Sam Wood, Vice President, Sales and Business Development, Innovative Technology Group. Available via a single Extended UC Domain, multisite networking supports companies with up to 500 users in single location and up to 1,000 users in multisite environments.

“The requirement to enhance reachability for better customer and partner interactions, and more efficient internal processes, is as critical for SMB organizations as large enterprises – if not more so,” said Jeremiah Caron, Vice President, Analysis, at Current Analysis. “Therefore, their communications systems must be capable of handling multiple sites and mobile workers seamlessly to drive fundamental business requirements and objectives such as a high level of customer service, and of course growth.”

OpenScape Office offers three flexible deployment models, allowing SMBs to fully customize their UC deployments, including an optional multi-channel contact center:

  • OpenScape LX, the all new, all-in-one software-based UC solution for up to 500 users, designed to run on a single server and featuring UC, IP-telephony software, multisite networking with LX and MX systems and virtualization capabilities.
  • OpenScape Office MX, an all-in-one UC platform for up to 150 users, which combines UC, IP-telephony software, PSTN connectivity and multisite networking with MX and LX systems.
  • OpenScape Office HX, which supports the converged SMB communications platform HiPath 3000, offering a cost-effective migration path toward UC.

“With rising customer service expectations, increasing reliance on advanced communications technologies, and the continued push toward mobility, SMBs are looking toward a solution like OpenScape Office V3 to maintain their competitive advantage,” said Chris Hummel, President, North America and CMO of Siemens Enterprise Communications. “The new deployment models offered in OpenScape Office V3 allow our channel partners to enable SMBs with greater flexibility and scalability to customize a UC deployment to their unique needs.”

OpenScape Office V3 and its new deployment models will be available through Siemens Enterprise Communications’ channel partners during the April-May timeframe of 2011.

About Siemens Enterprise Communications

Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning “Open Communications” approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company’s OpenPath commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications companies include Siemens Enterprise Communications, Cycos, and Enterasys Networks.

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