Everybody needs a team in order to build a successful business, but who is on your team--and can you trust them? Let\u2019s consider three types of people. One could do a whole lot more if you let them. The others...well, you may have to find a way to live without them. 1. Office Bullies A bully is a person who uses strength or power to harm or intimidate those who are weaker.\u00a0 It\u2019s something that\u2019s present in our schools, and that we don\u2019t expect to see on our jobs.\u00a0 But with people come rewards as well as a variety of communication issues. I remember as a university student dealing with a certain classmate who attempted to bully me over the course of a year.\u00a0 It taught me a valuable lesson: People don\u2019t automatically outgrow their foolishness. In "Are There Bullies In Your Workplace?," Anita Campbell discusses this subject from at least two angles: the boss being perceived as a bully and true bullying behavior within the company. I love the advice Anita gives to help you deal with the issue. She says, \u201cAs the business owner, the best way for you to stop bullying is by being present in your business. Manage by walking around\u2014see what people are doing, how they\u2019re interacting. Talk to them regularly and watch how they relate to one another.\u201d I spent over a decade in small business management and my best skill was leading by example.\u00a0 You are trying to build something; you don\u2019t have time to let bullying tear it down.\u00a0 You have to create a company culture worth protecting. 2. Informal Leaders In a dressed-down world, informal leadership sounds hip and relevant, but it's not always so.\u00a0 According to Diane Helbig in "Who\u2019s Running Your Business Anyway?," the informal leader can be both good and bad for business.\u00a0 It all depends on what they do with this power. Diane says, \u201cWithout realizing it, you can be giving up power to others. When this happens they are determining the direction of your business.\u00a0 Informal leaders in your organization can be the most dangerous\u2026when you don\u2019t take control from them.\u201d However, Diane notes, \u201cThere are times when informal leaders are good for an organization. They don\u2019t have official authority but they are dedicated to the success of the company and others follow their lead.\u201d For me, clarity is the best way to address an informal leader who is quietly redirecting your company.\u00a0 There needs to be A\u00a0clear chain of command established from the first day of employment. A\u00a0consistent way of (re)informing your team of the standards and the rules that govern the company, and An immediate and direct response to those who break protocol. Leaders don\u2019t have to scream, yell or be mean, but they do have to confront and provide consequences for destructive behavior. As is the case with most things, this problem is easier to address sooner than later. If you can get rid of what undermines your business, then you can build the kind of company that you really want. And that may include putting your clients to work for you. 3. Your Clients Instead of driving your customers away, learn to take care of them in a way that gives them something positive to talk about. If you do this, you just may discover that your clients can be the best \u201cemployees\u201d on your team\u2014promoting your company and praising your services.\u00a0 In\u00a0"9 Bad Behaviors That Are Sending Your Customers to Your Competitors," Ivana Taylor discusses the things you may be doing that drive your customers away. She also provides key steps to help fix each behavior. Your clients have family, friends and colleagues. If you don\u2019t take care of them just because it\u2019s the right thing to do, then take care of them because it\u2019s good for business.\u00a0 Caring for your clients not only leads to loyalty, but to referrals as well.