Are employees at your small business being rewarded fairly for their efforts? Think carefully—this is a loaded question. What matters isn’t whether you believe they are being rewarded fairly, but whether they think they are.
Why should you care what your employees think about this? Well, workers who don’t feel they are fairly rewarded are likely to become resentful and seek to leave your business at the first opportunity. With the current economy, of course, that might not happen right away. But while these workers are “stuck” at your business, do you think they’re putting forth their utmost effort?
I’m bringing this up because of some interesting results from a new study by WorldatWork, Hay Group and Loyola University Chicago professor Dow Scott. The researchers found that neither raises nor salary alone has the biggest impact on employees’ perception of how fairly they are being rewarded at work. Instead their top five factors were:
- Career development opportunities
- Merit increases
- Base pay amounts
- Non-financial recognition
- Employee development/training
(Surprisingly, incentive pay such as bonuses didn’t even make the top five.) There’s good news and bad news for small business owners here. First, raises and salary, while not number one, were still high on the list. And one reason many respondents felt they were not fairly rewarded was the tough economy, which has led to pay cuts and freezes.
There may be nothing you can do about that at this point. That’s the bad news. The good news is that career development opportunities are something all small businesses can offer. Look into cross-training, adult education programs, and affordable training opportunities such as online webinars or online education offered by your industry association or trade group.
Of course, after they receive training to increase their skill set and experience, employees want to feel that there’s somewhere they can go in your organization to use that experience. But four years into an economic slump, taking on new responsibilities without additional pay isn’t likely to make them jump for joy. If your small business isn’t growing sufficiently to reward new skills with salary increases (not just new titles), what can you do?
One idea is to institute profit-sharing programs. Tap employees who have learned new skills to head up new initiatives and ideas in your business. In other words, create “intrapreneurs.” Develop a plan that rewards them by sharing the profits from the new idea if it takes off. This is a great way not only to reward your people, but also to propel your business right out of a slump.
Whatever types of rewards you choose for your team, the survey found some strategies that help increase employees’ perceptions that they’re being fairly rewarded. Good communication, well-designed rewards programs and non-financial recognition worked especially well.
What hurts employees’ perceptions they’re being fairly rewarded? It should be obvious, but being inconsistent about applying rewards and “playing favorites” were cited as among the top reasons employees don’t think rewards in their companies are fair.
I like this post because it reminds us to focus on employees as people. We all want to feel recognized and appreciated for our efforts as it helps us remain engaged and trying to do our best.
Recognition can be a powerful motivator, however few small businesses understand or employ its potential. Simple recognition in the form of thoughtful words or handwritten notes are virtually free. Creative award ideas like silver coins for spot recognition, extra time off, or even a paper airplane contest can help build a fun work environment. Personalized recognition awards can also have a tremendous and lasting impact if they are done well. Just remember to be creative, and think of quality when you’re recognizing your team – it sends a message like nothing else can.
I know it sounds cheesy but…. sometimes a kind word and real praise (not that icky insincere type) are more important that any financial compensation.
I agree with Ivan. A quick thank you goes a long way and you get the most bang for your buck if you offer your appreciation as close to the action as possible. Did someone just spend an hour on the phone retaining a customer? Thank them right away. Did someone clean the microwave at the office? Say thank you. Many little actions can add up to a lot.
Thank you for sharing the findings. The concepts are lessons I learned as a manager. Small actions to reward employee can have a long-term positive impact on satisfaction. One thing to be cognizant of is that motivators/rewards are definitely individual, but they can also be generational. A reward system that pleases one age group may not please the another group. This may also be said for the responses to feeling as if one is treated unfairly.
A quick word or public appreciate can go a long ways, but it always nice to have a reminder of appreciation on your wall or desk. Reminds you of the great things you have done while working.