Working as a social media consultant I’ve noticed that it’s not the social media sites themselves that clients have a difficult time mastering, it’s figuring out what to say once they get there. They’re excited to have a new platform to talk to their customers and to be part of this ever-growing social conversation, but they’re lacking those handy conversation starters and the types of tweets they should be sending out to the masses. That’s where the bottleneck happens. So they say nothing at all.
To help those that may be stuck, below are nine types of tweets to try and incorporate into your Twitter strategy. If you don’t know where to start, start here:
1. Questions: Whether you’re looking for a new social media tool or you want to know if The Three Stooges is worth bringing your family to this weekend, sending out questions to your Twitter followers is a good way to engage them and show them that you value their opinion. Ask questions related to good people to follow, product ideas, blogs to follow or anything else related to your business. This kind of intel not only increases engagement and starts conversations, when used properly it’s an invaluable way to get instant feedback related to your business.
2. Information Sharing: One of the most valuable ways to use Twitter is as a platform for information sharing. This refers to sharing content that is NOT created by you, but that you think your audience can benefit from. Tweet links to interesting articles you read, industry research, studies or anything else you think your audience would enjoy. Sharing and talking about interesting content is a great way to start new conversations and attract new followers. By making yourself the source of their content aggregation, you brand yourself as helpful and worthwhile to their Twitter stream.
3. Solve Other People’s Problems: Spend a few minutes on Twitter and you’ll inevitably find people asking one another for help. One Twitter user wants a recommendation for a Twitter app, another has a question about mobile marketing, another wants to know if Pinterest is really worth all this hype. Find a question you feel confident to answer and then hop into the conversation. Solving other people’s problems is an effective way to brand yourself as an expert, helpful, and the type of person people want to follow. It’s also a great way to form relationships you can use down the road – like for potential guest posting opportunities or partnerships.
4. Opinions: You read that article everyone is tweeting around and you hated it. You thought it represented the absolute worst in your industry. Use Twitter to share your opinion. Or you read that white paper about how your industry is changing and now you’re feeling really inspired. Tell people about it. By using Twitter to share your opinion and give people that unique insight into your head, you give them something to relate and connect to. This is how people get to know one another. Don’t be afraid to let it all hang out every now and then.
5. Link Promotion: Yes, it is absolutely fine for you to use Twitter to tweet links out to your own content or promotions you’re running. If you’re investing time on Twitter, this is something you’ll want to do. Just make sure you’re balancing it out with all the other value you’re providing to your audience. We’ll handle a little self-promotion as long as we’re getting something for our effort.
6. Community Highlighting: One of my favorite ways to use Twitter is to highlight people in the community who are doing or saying cool stuff. Maybe someone left a really insightful comment on your blog post. Or someone in your community just released an eBook you want to share. Or maybe one of your long-time commenters was just accepted to speak at an industry conference. Use your Twitter feed to give them an attaboy and share their accomplishment with your audience. By lifting others up around you, you brand yourself as a great community member and you assert yourself as the type of person people want to know. You, of course, also build goodwill with that person you’re promoting.
7. Conversation: People are talking all around you. They’re talking about marketing their business as much as they’re talking about what they’d like to have for lunch. Get in there and become part of those conversations! By jumping into organic conversations happening on Twitter, you show that you’re part of the larger community and not just interested in yourself and your business. It’s also how you form relationships that you’ll be able to use in the future. Once you go from “stranger” to “friend” in someone’s circle, you open up a whole new door of partnership possibilities.
8. RTing information: Don’t have much to say for yourself right now? Fear not, why not seek out some great content others are sharing and then ReTweet it to your followers? This again reinforces your role as a content aggregator (someone we all need in your Twitter circles) and it can help you get on the radar of that content creator.
9. Slice of Life: What are you thinking about right now? What do you want for dinner? What song just came on that changed your whole day? What movie can you not get enough of? Share it with your Twitter followers. While I wouldn’t make these types of “slice of life” tweets the dominant content you’re sharing, they certainly serve a purpose and help to make your account feel more human.
Above are nine tweet-types that I’d encourage very small business owner to try and work into their strategy. Any that I’ve missed? Which work best for you?
More in: Twitter
Of all the social media sites out there, Twitter is still my favorite.
Maybe it’s because it’s fast and furious…I’m not sure.
But, because I’ve been active on Twitter–and was one of the first people in my industry to jump on board, I’ve been able to build a huge network of like-minded small business professionals.
I’ve met more people because of Twitter than from any other source.
In person. That rocks!
Great suggestions on how to use Twitter for business!
The Franchise King®
I must admit that I don’t use social as much as perhaps I should. I guess that’s largely because I find SEO brings a higher percentage of buying traffic.
Having said that, I have noticed that many of the Facebook groups that I belong too are filled with people plugging their company over and over. I see new members arrive and gradually there activity dwindles as they get no results.
Your advice here is very practicle and valuable. I just hope it doesn’t fall on deaf ears.
thank’s for sharing.
This applies just as well to other social platforms like Facebook. I even emailed the link to my Mom to help her know what to post on the Facebook page of her greenhouse/floral shop. Thanks.
Lisa, great article! I find that, for me, questions work the best to engage others via Twitter and other Social Media sites. People don’t care all that much what you have to say or think, they care deeply about their own opinions and ideas! Too many people miss this and then wonder why no-one interacts with their posts or other content.
Lisa: Thanks for these 9 arguments for using Twitter. I have been a fan since 2007! 🙂 I am often wearing a cap with my Twitter handle @Lyceum. 😉
Excellent list of Twitter types – I definately need to have more “slices of life” on mine!
Lisa, This article was tremendously helpful. Please send me an email when you get a chance–I have a few more questions directly related to my work as a social media manager. I have much to learn. Any help would be great. Thanks! -Joseph
Lisa, this is exactly what I was looking for, it was very helpful. Many thanks.
Some good and key points mentioned here. Few points i used to do but never thought they impact tweet reach. Thanks 🙂