Compassion Impacts Small Business Success

Howard Behar, former President of Starbucks International and author of, “It’s Not About the Coffee:

“It’s impossible to lead in business – or in life – unless you genuinely care about people. That’s what matters. Period.”

It’s not about the coffee. Business leading with caring about it’s people not the product. A very smart, sound and profound business model  for any business. How much coffee do you think Starbucks has sold as a result of this philosophy?

Benefits of Running a Small Business

Owning a small business and being the chief everything officer most of the time means having more flexibility to take action quickly and make decisions without a lot of red tape and flagpoles. Small businesses have the ability to react and respond quickly to opportunities for showing compassion in action.

Showing The Power of Kindness and Compassion

Your personal branding is the way to present and market yourself, stand out and get noticed. You are your business and your business is an extension of you. Being an out front leader allows customers and community to get more personal with you and your business via everything that you do in social marketing, blogging, video and community involvement.

Nothing Brands, Bonds and Sells Better Than Compassion

There are amazing examples of how kindness and compassion build trust, credibility and authenticity. These are the magnets that attract repeat business, referrals and new customers.

Tide Loads of Hope

Check out compassionate businesses and their leaders in action from the Compassionate Action Network. The CAN dedicates itself to:

“Nurturing compassion and compassionate action in our children, ourselves, and our world, and engage in compassionate action locally and globally.”

How Human Brands Thrive

Trendwatching highlighted RAK, random acts of kindness, and how kind, human brands thrive in our connected economy:

“For brands, increasingly open communications both with and between consumers (especially online), means that it’s never been easier to surprise and delight audiences by sending gifts, responding to publicly expressed moods or just showing that they care.”

Compassionate businesses have a few simple and powerful things in common:

  • They care about and put people first.
  • They care about community.
  • They care about the greater good.
  • They care about serving others.
  • Their leaders are out front leaders.

Author, spiritual icon and peace activist, Deepok Chopra, talks about the:

“. . .lack of engagement and compassion in business costing U.S. businesses 358 billion a year.”

Compassionate careerist“, mom and family blogger Stacey Hawley says:

“Compassionate careerists avoid complaining and criticism. They don’t whine or walk away from problems.  They want to be part of the solution; not part of the problem.  They strive for meaning in their work.  They treat others as they want to be treated.  They want their opinions to be heard – all the way to the top.”

There is a renewed enthusiasm, priority and need for meaning in life. We want to be happy, make a difference, be a part of the solution and it begins with showing compassion.

Any business that makes compassion an integral part of their business model, will succeed, thrive and build a lasting legacy.

How are you showing compassion in action in your life and business?

Image: Tide


Deborah Shane Deborah Shane has been recognized as a Top 100 Small Business Champion and Top 50 SMB Influencer (Dunn and Bradstreet 2015). She is a career transition author, personal branding and social media specialist. Deborah's book "Career Transition: Make the Shift" is available through all major book sellers.

13 Reactions
  1. Wow! This post got me smiling through the read. This is an absolute fact. I totally get it. Wow! Thanks for sharing this.

    • Ese, Thank you! When I started to research how much this impacts the actual bottom line of business success, I had to write this and share! What do you totally get? Share…

  2. Glad to find this article. Compassion is the key to becoming a conscious entrepreneur who can satisfy her clients and her own interests,values and desires. It’s about speaking your truth and listening to hers.

    • Dina, thanks for stopping by and sharing your comment!People know when you are and when you are not sincere. Help someone first and be kind and you open the door for amazing mutual benefits.

  3. It really does my heart good to see the compassion being shown here. Thanks for sharing this piece with our community.


  4. Ti, it does everyones heart good to see this and better yet do it! Thanks for your comment!

  5. Inspired by your article, our board of director decided today to donate $2,000 a month to an orphans home in Taiwan

  6. Thanks for linking back to the article. Keep up your good work and come back!

  7. Nick, thanks for linking to the article! Appreciate it!

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