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Merchant Versus Customer: Both Sides of a Chargeback

If you are a business owner that accepts credit cards for payment, you may be already familiar with the frustrations of the dreaded chargeback process. This is when a customer contacts their credit card company to dispute a charge or have a charge reversed. But have you ever stopped to look at them from the point of view of your customers?

By gaining a better understanding of why and how they occur, you might be better equipped to prevent these potentially costly situations in the future. In the following infographic, Chargeback.com [1] takes a look at “Two Sides to a Chargeback.”

chargeback [2]

[Click to view full size version [2]]