Abercrombie & Fitch has been the go-to brand for many young Americans. But a single interview by CEO Mike Jeffries put the entire company under fire. In an interview with Salon Magazine, Jeffries said, “Candidly, we go after the cool kids. We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely.”
Now I don’t know about you, but I find this type of attitude repulsive – and most Americans agree. Numerous protests sprung up around the country as this interview circulated, bringing negative scrutiny to the retail giant. Further revelations that the company purposefully refuses to manufacture clothing for larger consumers have only fueled the firestorm.
While there’s nothing wrong with target marketing from a business perspective, it was Jeffries’ attitude and the company’s policies that struck dissonant chords with consumers. Since CEOs and brand representatives are spending more time with the press and monitoring public relations, it’s crucial to revisit some very applicable interview techniques. By understanding these principles, you’ll be able to avoid a major gaffe like A&F CEO Mike Jeffries.
How Not to Answer Interview Questions Like Mike Jeffries
Keeping it Short
In the digital age, short-form content rules – and this applies to interviews as well. If you think about sound bites you hear in the press or read on line, they’re just a few sentences long – or a few words. The more you speak, the more convoluted your answers can become and the higher the risk for a public gaffe.
Use your words wisely, not freely.
Knowing Your Boundaries
Just because you’re the CEO or some other executive management employee, it doesn’t mean that you know everything there is to know about the company. Don’t just “come up with an answer” so you have something to say. Sometimes a simple “No comment” or “I don’t know” is the most effective answer.
Answering for the sake of having an answer is how many brands (and politicians) get in trouble.
Responding to Questions
This might seem like a given, but many people react to questions instead of responding to them. Not all reporters will be friendly – some lack personality or are outright hostile.
If you don’t agree with the way a reporter handles a question or how the interview is advancing, keep your focus on answering the questions instead of overreacting. Sometimes reporters are just trying to push buttons.
Remembering Your Audience
While you might be speaking one-on-one with an interviewer, keep in mind that this will be eventually broadcast to a much larger audience.
Your answers should always be given with that in mind.
Taking Your Time
Filmed interviews will be edited and readers of a printed interview will never know that you took your time. If there’s a complex question, don’t be afraid to think for a moment before spouting off an answer. Remember, sometimes the interviewee, not the interviewer, digs the grave.
By consciously thinking through your answers, you’ll avoid setting yourself up for a contradiction.
The next time you grant an interview, be sure to keep these tactics in mind for an enjoyable and interesting conversation.
Model Photo via Shutterstock
I would like to stress to your fantastic article: Again, remember your audience.
I remembered when I was running a business service center, to a journalist I once talked about how many times I have failed before I found success.
I think I talk too much on the failures (although enthusiastically), in such a way he thought that I am not inspirational enough.
Lesson learned: When your audience craves for success story, give, well, your success story and skimp on the failures. When your audience craves for stories on how to deal with failures, give them the failures you face and how you recover from them.
An interesting read Amie – and I don’ disagree with much of what you said, but Mike Jeffries comments were a masterclass in positioning in my opinion. I wrote a piece last year that explains why and I’d love your thoughts on it http://thinkdifferently.ca/differently/af-ceo-plus-size-comments-brand-positioning
Having read the articles written about Abercrombie you could – as I did – also believe that the company doesn’t sell ‘plus’ size garments… but a friend who writes about the fashion industry told me that it does – but on it’s website. Abercrombie hasn’t corrected the articles that make these claims and I think it’s all a positioning exercise.