Apple Announces Replacement for iMac Video Cards

apple video card

If you purchased Apple iMacs for your business in the last few years, Apple has issued a notice that should grab your attention.

It seems the video cards in some iMacs may be faulty and could eventually cause display problems on your monitor. In an official announcement on the Apple support page, the company says it has identified the specific type of iMac that contains the potentially faulty card and the period during which it was sold.

Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.

If you have one of these iMacs, Apple suggests you first backup your data. Then contact an Apple retail store, Apple authorized service provider or Apple technical support for further assistance.

If it’s determined you have one of the affected iMacs, Apple says it will replace the defective video card at no charge for up to three years after the first retail sale of the computer. Even if you already paid for this repair prior to this announcement, Apple will discuss a full refund for that work.

The website notes that this is the second replacement program offered on the iMac recently. In October of last year, Apple said it would replace a 1TB Seagate hard drive on iMacs purchased between October 2009 and July 2011.

Image: Apple


Joshua Sophy Joshua Sophy is the Editor for Small Business Trends and the Head of Content Partnerships. A journalist with 20 years of experience in traditional and online media, he is a member of the Society of Professional Journalists. He founded his own local newspaper, the Pottsville Free Press, covering his hometown.

3 Reactions
  1. That’s what people love about Apple. They are simply obsessed about quality. They will not stop until their customers get the best experience in their products even to the point of replacing everything. No wonder they are such a success.

  2. Apple offers great quality and found that they take care of customers satisfaction.

  3. If apple recognise that this a problem for the 27 inch iMacs then surely the same error on an iMac 24 inch purchased in 2011 is entitled to a replacement vid card as well. My 24 inch started with about 10 red and blue vertical lines exactly 1 year and 1 day after I bought it, took it back to store and told to buy a new monitor for the same price as a new mac! When will apple front up with replacement vid cards for ALL imac range of monitors with this issue.