Recent additions in technology make this the new golden age of customer service. It’s as simple as getting the right customer service apps to serve your customers.
Customer Service Apps
Customers are talking about your company right now. This solution monitors your company’s online assets and reputation to make sure you hear all the good and bad things your customers are saying about your brand.
Customers don’t want to call you to schedule appointments and then wait on hold. Now they can do it online on any mobile or desktop device. It will even send them reminders of upcoming appointments. Starts at $15 a month.
Customers often surf your website and have questions. Use this embedded chat window to know which page your customers are on and to talk to them directly when they need help. Starts at $39 per agent per month.
Manage customer projects so you know the status of each of them at a press of a button when customers ask. Starts at $29 a month.
Click With Me Now
In order to offer the best customer service, you often need to share the customer’s screen. This solution does it in one click without downloading any software or registering for an account. Call it the best form of social shopping! Request a demo to get pricing.
Parature for Facebook
Customers talk to you through Facebook. Parature’s cloud-based software lets you integrate a customer service center into your company’s Facebook page. This can include a self-service knowledge base, a ticket customer support system and chat. Ask for a free trial.
The explosion of communication channels has made it more difficult to monitor all the ways customers want to talk to you. From Salesforce.com, this solution sets up one universal inbox for a multichannel strategy including Twitter, Facebook, phone, email, and chat. Prices start at $3 a month per agent.
With the Internet, other loyal customers can provide support answers to current customers (and it’s free). This solution enables you to create a customer support community where customers can share problems. Your team and other customers contribute answers to create a user-generated knowledge base. Starts at $425 a month.
Responding to customers over and over again for the same issues can be time consuming and tedious. This solution makes it easy for the support center reps to focus online customer engagement through customizable email templates and automated responses. Free for up to 3 users.
A phone system used to be simple to buy since all your employees were in one location. Now with virtual employees working from home and other mobile locations, Nextiva provides a unified communication solution so your customers think you are right next door. Starts at $20 a month.
What is a customer service app that your company can’t do without?
Apps Photo via Shutterstock
This article, provided by Nextiva, is republished through a content distribution agreement. The original can be found here.
More in: Customer Satisfaction
Nice list of apps! I’d like to add one: Zopim.com – it’s a simple but powerful site visitor engagement/customer support tool. Just add a code, and a nice live chat/messaging tab added to your site. If your customers have any questions, they can just ask them – and get the response in real time.
Live Chat has been very helpful for us in addressing customer concerns. Although we don’t monitor our brand constantly, we make up for it by providing high quality services.
I’ve only used Get Satisfaction and it’s my first time to encounter the other items on this list – will bookmark this page for future reference. I think that many eCommerce sites are missing out on the opportunity to connect with their leads/customers on first touch point; there are even those who would leave your page when they’re one step away from hitting that purchase button and maybe, these apps can help remedy the problem.
These would be helpful tools- any recommendations?
An alternative to Click With Me Now is Join Me. Thanks for sharing these service apps! Do you know if the customer service complaint site GripeVine has an app?
Happyfox (happyfox.com) is centralized customer support which charges no extra cost for 24X7 support, provides integrations with the best business app to connect socially.
I think what the GripeO website and mobile app is doing to disrupt the customer service model, not just the technology, is really exciting.
Their site is: http://www.gripeo.com